Retail Associate

About Ross Stores

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We deliver high‑quality, on‑trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience for our customers.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; keep egress during emergencies clear and report unsafe conditions or practices to Store Leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers in any way necessary, including register handling, merchandise assistance, and providing knowledge in a polite manner. Greet customers with eye contact and a smile, and say "thank you" with each register transaction.
• Provide prompt and efficient responses to customers at all times; handle all customer issues courteously and call Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise and space quality.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and organized according to best practices.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per company guidelines and maintaining brand familiarity within departments.
• Understand the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers; safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, properly process each piece, and notify Store Leadership for approval of disposals.
• Follow all cash, check, charge card, and refund transaction policies and procedures, maintaining accuracy when handling bankable tenders.
• Demonstrate a sense of urgency and execute store best practices while minimizing steps and touches in the workflow.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work stockroom shifts regularly push, pull, and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical and mental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic characteristics, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.