Client Advisor - Fall Pop

Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Client Advisor who naturally embodies that same spirit.

This isn't a traditional luxury retail role. It's an opportunity to bring warmth, positivity, and genuine personality to every customer who walks through the door, someone who helps every customer leave happier than when they arrived.

As a Client Advisor
, you'll be one of the key faces, welcoming every customer with warmth, building genuine relationships, and creating an experience that reflects the joyful spirit of the brand. Personality matters more here than a polished retail resume: if you naturally bring good energy into a room, we want to talk to you.

This role is ideal for someone warm, curious, and stylish in their own way, who thrives on making people feel good rather than making a sale.

• Naturally warm, positive, and full of good energy, the kind of person people are drawn to
• Genuinely embodies the brand ethos: joyful, curious, generous, and authentically stylish
• Confident and approachable, with excellent communication skills
• Organized, reliable, and able to multitask
• Comfortable working independently and as part of a close-knit team
• Detail-oriented, with a strong sense of pride in how a space looks and feels

• Luxury or premium fashion background is a plus, but the right personality matters more than a resume line
• Understands that selling is about creating trust, helping clients style themselves, and making people feel good, never applying pressure
• Comfortable learning new systems (POS, inventory, day-to-day store operations)
• Flexibility to work weekends, evenings, and key trading periods

• Welcome every customer with warmth and make them feel at home from the moment they walk through the door
• Deliver personalized customer service and build genuine relationships
• Provide thoughtful after-sales care, including personalized thank-you messages
• Meet individual and store sales targets while always putting the customer experience first
• Proactively help clients discover pieces they'll genuinely love, never through pressure

• Maintain impeccable visual merchandising and store presentation
• Ensure the space reflects the brand's joyful, stylish spirit at all times

• Process sales, exchanges, and daily store operations accurately
• Monitor, prepare, and fulfill e-commerce orders promptly
• Support stock deliveries, inventory management, and back-of-house organization
• Assist with store events, activations, and special projects

• Achievement of individual and store sales goals
• Customers consistently leaving happier than when they arrived
• Strong contribution to overall store atmosphere and team energy
• Consistent reflection of brand spirit across service and presentation

• Competitive hourly compensation
• The chance to be part of a brand built around joy, creativity, and making people smile

This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply - especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.