Account Manager

PHOS Creative is an award-winning strategic agency that focuses on four core competencies: strategic consulting, branding, web design and development, and digital marketing. A strategy-first digital marketing agency headquartered in Florida, PHOS employs 25 team members and serves clients in 20 states.

The growth, work, and culture of the agency have been highlighted in the Inc. 5000, Gator
100, the American Advertising Federation, and Florida Trend’s Best Companies To Work For. We’ve worked with B2B and B2C organizations in various industries including government, non-profit, education, manufacturing, engineering, service, and retail.

To cultivate true flourishing in people and organizations while reflecting the love of Jesus to the world.

Our ten-year target is to launch one hundred care centers across the world that don’t exist right now by 2030.

PHOS is seeking an Account Manager to act as a key liaison between our clients and internal teams. This person will be responsible for ensuring smooth communication, fostering trust, and delivering exceptional marketing solutions that exceed expectations.

This role involves strategic planning and overseeing the execution of marketing deliverables while building and nurturing strong client relationships.

The primary responsibility of this role is to equip our team to execute the best strategies outlined by a client’s scope of work while achieving harmony between PHOS and the client. This balance drives results, prevents scope creep, and turns clients into raving fans. With a focus on strategic execution, you’ll leverage strong interpersonal skills, project management coordination, and collaboration to champion client outcomes.

The key performance indicators (KPIs) of the Account Manager revolve around five core metrics areas:

• Client Satisfaction & Retention
  :
  Our goal is to deliver as much value as we can to every client we serve while maintaining a healthy margin for the sake of our mission. As an Account Manager, you will be an advocate for your clients, ensuring that they are satisfied with PHOS.
• Profitability & Efficiency
  :
  While you protect client retention, you are also equally committed to serving clients profitably and efficiently, as outlined by their scopes-of-work. You are responsible for planning and executing within your allocated time and resources.
• Client Growth
  :
  Client growth is two-fold. You are responsible for helping the team reach client goals through excellent work. You are also responsible for helping client relationships grow with expanded engagements or upsell opportunities.
• Innovation & Creativity
  :
  Because you are an integral piece of the client-agency relationship, you should possess an innovative spirit. This should be reflected in how you approach complex issues and dream up new solutions for clients.
• Digital Marketing Knowledge: Because you will serve as an extension of the marketing team, you should be able to understand marketing concepts and how to educate clients on the strategies we are recommending.

Travel
:
Required as Necessary (Quarterly Planning Sessions, Quarterly Vision Meetings, Annual Planning Sessions)

The Account Manager’s time will be spent as follows:

• Be accountable for formulating and advocating for the larger marketing strategy for each client, ensuring all deliverables align with their goals. This will be done collaboratively with Team Leads and/or the subject matter experts on the accounts.
• Display strong interpersonal skills by being approachable, outwardly social, and skilled at active listening to maintain and strengthen client relationships.
• Serve as the client’s primary point of contact, providing clear, timely, and warm communication while addressing concerns and resolving issues proactively.
• Proactively identify client needs, ask insightful questions to clarify objectives, and offer solutions that exceed expectations, ensuring high satisfaction.
• Work closely with subject matter experts (SMEs), knowing when to involve…