Vice President, Client Enrollments

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary dataand analytics, our solutions are tailored for each step of our member's financial journey to include debt consolidation, personal loans, home equity loans, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch.

We put people first and treat them like humans, not account numbers.

The fintech industry is large and growing. Over $11T in home equity is sitting untapped across US homeowners - most haven’t borrowed against it yet, while personal loan balances just hit a record $276Bn from four years in a row of growth, with no signs of slowing. Consumers continue to face mounting debt. Credit card delinquencies are up 38%, leading to more demand for debt relief services.

Achieve continues to support members and meet them wherever they are on their journey. Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $57B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $16Bn in personal and home loans originations.

At Freedom Debt Relief, we help everyday people move from struggling to thriving with personalized financial solutions. We are evolving from a fully phone-led enrollment model to a digital-first, hybrid one. Clients can choose to enroll online with guided, AI-assisted help and work with a skilled advisor whenever that serves them better.

As Vice President, Client Enrollments, you will lead that transformation while meeting enrollment targets through it. You will own one enrollment funnel that leverages both modes, digital self-enrollment and agent-assisted sales, so they reinforce each other rather than compete. You will lead a multi-site and remote organization of directors, managers and hundreds of enrollment specialists.

This role collaborates with performance marketing, digital product, data science and the contact center systems. You own conversion yield, unit economics, contact strategy, regulatory compliance and, ultimately, achieving the enrollment targets committed to monthly, quarterly and annually. If you have led a sales organization through a shift like this, and grown the business in both modes at once, we want to talk to you.

• Lead the hybrid enrollment transformation. Define and execute the roadmap from phone-led to digital-first enrollment. Set milestones for digital enrollment share, conversion and cost per enrollment, and sequence the change so enrollments grow throughout it.
• Shape the digital enrollment experience with Product. Partner with Product, Design and Engineering on the guided flow: discovery, solutioning, approval and enrollment. Define the milestones, when a human or AI agent steps in, and handoffs that give the advisor full context so the live conversation picks up where the member left off digitally.
• Redesign the sales operating model. Rethink how human and AI capacity is organized as more members enroll digitally. Refine team structures, lead ownership, compensation and incentives, and how work is routed. Build staffing and capacity plans that keep top talent engaged as roles evolve.
• Run a modern, multichannel contact strategy. Optimize for answer rate and trust, not dial volume. Lead branded calling, verified caller , SMS, email, chat and appointment scheduling, and protect line health and deliverability across carriers and devices.
• Engage the lead. Align preview, power and AI dialing to lead value, and build blended teams that work their pipeline, take new…