Customer Experience Advisor

Level: Frontline | Hourly Department:
Site Operations THE ROLE At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

WHAT YOU'LL OWNSet the tone from the start
- Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.

Drive membership growth
- Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales
- Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.

Handle the hard moments
- Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp
- Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.

Capture what matters
- Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

WHAT YOU BRINGReliable attendance and professional image — you show up on time, polished, and ready

Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments

Proven ability to build rapport quickly and influence without being pushy

Goal-oriented and results-driven — you know your numbers and you care about hitting them Strong empathy paired with sales drive — you read the customer and adjust accordingly

Confident handling complaints and concerns on the spot — you resolve, you don't deflect

Comfortable with POS systems and site technology

Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions

Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) — strong plus in South Florida markets HOW YOU SHOW UP — ECW COMPETENCIES Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.

Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.

Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.

Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.

Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.

Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free money

Paid time off Parental leave (maternity & paternity)
Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and real career growthFREE car washes