Telecommunicator

Accountable for receiving and processing both emergency and non-emergency calls by; providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions: the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio;

and perform their duties in accordance with ACSO operational policies.

Accountable for receiving and processing both emergency and non-emergency calls by; providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions: the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio;

and perform their duties in accordance with ACSO operational policies.
Within one (1) year of hire, the Telecommunicator must train and demonstrate proficiency in at least one (1) of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch.
This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified. Work requires independent judgment, initiative, and a calm presentation.
Personnel assigned to this classification report to the Combined Communications Center (CCC) Shift Supervisor. Performance is evaluated through observation, quality assurance reports, and appropriate employee performance appraisals.

High School/GED Required

Associate's Degree Preferred Bachelor 's Degree Preferred Preferred  Major(s):
Criminal Justice, Communications, or other related field

• Successfully complete the pre-employment Criti Call testing with an overall passing score
• Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better
• Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period

• Possess, or obtain within six (6) months of hire, the following certifications:
  • Emergency Medical Dispatcher (EMD)
  • Emergency Fire Dispatcher (EFD)
  • Cardio-Pulmonary Resuscitation (CPR)
  • Emergency Telecommunicator Course (ETC)
• Current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six (6) months of hire
• Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one (1) year of hire
• Successfully complete all National Incident Management System’s (NIMS) Incident Command System (ICS) courses required by Department of Homeland Security
• Completion of the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one (1) year of hire
• Maintain all Telecommunicator certifications

• Sit for extended periods
• Operate foot-controlled equipment effectively for long periods of time
• View multiple computer screens for extended periods
• Normal vision range;…