Fiber Installation Technician

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber‑optic high‑speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer‑focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

The Fiber Installation Technician is responsible for the installation, Wi‑Fi router configuration, testing/customer acceptance of the IQ Fiber FTTH service. The Fiber Installation Technician will also respond to internet service calls, service changes and disconnects. The successful candidate will have strong interpersonal skills and enjoy interacting with customers in their home or business with equipment such as routers and ONTs. A Fiber Installation Technician must have various levels of experience with the installation and repair of fiber broadband services in indoor and outdoor settings.

• Perform assigned fiber internet installations following established codes, standards and norms for the industry.
• Resolve assigned fiber internet service tickets following established codes, standards and norms for the industry.
• Use problem‑solving skills to properly set up initial Wi‑Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi‑Fi connectivity.
• Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts.
• Contact dispatch if help in troubleshooting or completing the install is required.
• Document actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology.
• Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete.
• Adhere to company, industry (TIA/EIA, ANSI, BICSI) and safety standards and procedures.
• Perform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment.
• Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after‑hours callouts in all types of weather.
• Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, MTTR, etc.).
• Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives.
• Interact with customers in a professional manner to foster positive relationships.
• Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, test equipment, etc.).
• Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards.
• Maintain required certifications and/or licenses.
• Maintain a professional image.
• Effectively communicate IQ Fiber’s product and service offering.
• Navigate through multiple systems.
• Perform other duties as assigned.

• 2+ years installation and maintenance experience.
• Preference for operating in a fast‑paced, technical environment with a high degree of critical thinking and problem solving.
• Ability to work independently in a fast‑paced environment without supervision.
• Willing to learn, adapt and evolve with the team and company and develop new skills quickly.
• Strong technical aptitude with excellent end‑user interaction skills.
• Must have good oral and written communications skills.
• Strong analytical and problem‑solving skills.
• Experience with internet, Wi‑Fi troubleshooting; ability…