HOP Case Manager

Catholic Charities Bureau, Inc., Gainesville Regional Office is seeking a HOP Case Manager
. This is a full-time, 35 hour a week (Monday to Friday, 9:00 am to 4:30 pm, with a 30 minute unpaid lunch break), non-exempt position located in Gainesville, FL. This is an in office position. The hiring range for this position is $18 to $20 an hour.

Assess eligibility for financial assistance for persons and families experiencing a recent loss or reduction in income or an increase in expenses and who would benefit from financial assistance per eligibility cycle; enter data and prepare check requests in compliance with grant program and regulatory requirements; provide information and referral for housing, family budgeting, and other services as identified during the intake/assessment process;

use interviewing skills and reflective listening to gather information from clients to determine the program that would best assist the client in remaining stably housed; thoroughly and accurately document all information, including case notes and data entry and maintain statistical reports and records for program.

• Use program assessment tools to determine client eligibility for services and make appointments for financial assistance for pre-qualified clients.
• Provide case management to clients who meet eligibility requirements.
• Ensure client has presented all necessary and proper documentation required for services requested.
• Develop and implement a housing stability service plan for each client and update and monitor progress as needed or required by funding guidelines.
• Assist clients in setting goals and identifying their immediate needs.
• Conduct regular meetings with clients.
• Responsible for monitoring and evaluating client progress in achievement of service plan goals.
• Coordinates distribution of funds to individuals and families requiring emergency financial assistance by preparing check requests in compliance with grant program and regulatory requirements.
• Maintains clients’ records by creating case notes, logging events and progress in a timely manner.
• Coordinate and collaborate with property owners, mortgagers, utility companies and service agencies in the provisioning of services to prevent eviction or cutoff of utilities for clients who qualify for financial assistance.
• Assist with food distribution to clients by asking clients about their need for food during their scheduled appointment. Explain the food distribution program available.
• Provide information, referral, and problem-solving assistance to clients.
• Must strive for objectivity and help clients articulate their thoughts using proven interviewing techniques. Such techniques may include asking open ended questions, asking for clarification and helping a client make connections with information provided and documentation. Caseworkers should also watch for red flags.
• Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics.
• Will use active listening techniques, so clients feel heard and understood.
• Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements.
• Network with other agencies to avoid duplication of services and for referral for services not provided by the Agency Other duties as assigned.

• Consistently demonstrate a positive, friendly, respectful and caring attitude with staff, clients, volunteers and visitors, projecting a welcoming atmosphere to all.
• Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
• Adhere to agency standards of ethical conduct and maintain professional boundaries…