Crisis Care Program Assistant

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hours: Various days and shifts

Pay: $16.00 per hour

Benefits: Paid vacation, and sick time

Location: Jacksonville Beach, FL

The Mission House Crisis Care Program Assistant position works with the Crisis Care Program Director to ensure delivery of services and programs to Mission House clients experiencing homelessness. Crisis Care Program Assistant ensure access to, and the delivery of, meals and shower services to Mission House clients. Program Assistants work with clients directly to encourage and support program and service utilization, and assist clients in understanding Mission House programs, services, and guidelines.

Crisis Care Program Assistants also perform duties relevant to service provision in conjunction with volunteers, including, but not limited to, cooking and serving meals; distributing clothing and toiletries; and reporting, sorting, and storing donations. Crisis Care Program Assistants are responsible for maintaining complete and accurate client records supportive of the mission and vision of Mission House, Inc.

The Crisis Care Program Assistant position is aware of emotional and practical needs of clients and staff members in all interactions, offering positive and constructive feedback regarding quality of work and effort of clients and coworkers. The employee adjusts priorities and schedules to meet specific client, program and agency needs. All universal precautions and infection control techniques are followed, and employee reports and/or corrects any safety, cleanliness and comfort issues of clients, staff or volunteers.

The employee understands and demonstrates their own role in facility safety plans and procedures for emergencies.

• Engage clients in program and service utilization by facilitating access to, and delivery of, meals, showers, clean clothing, and toiletries
• Maintain and manage meal and shower lists for clients during program hours, while supervising all client areas
• Assist clients in accessing case management services, and other Mission House programs and services
• Engage with clients utilizing client-centered framework, problem-solving, and de-escalation skills
• Utilize Client Track Homeless Management Information System (HMIS) to enter client data
• Have knowledge of and utilize evidence-based practices for homeless services delivery, such as Motivational Interviewing, Harm Reduction, and Housing First
• Utilize and submit appropriate forms and documentation to report on all activities
• Collaborate across Mission House programs, as needed, to ensure mission is achieved
• Maintain confidentiality of all persons, staff, clients, patients, volunteers, and their information
• Participate in conferences, workshops, special projects and staff meetings, as assigned
• Represent Mission House professionally and assist during Mission House events, as directed
• Perform all other duties, as assigned, to meet organizational goals

• Ability to complete Food Safety Manager certification within ninety days of hire, or provide proof of current certification
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail
• Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations
• Strong interpersonal skills and the ability to build relationships with varied…