Courier Dispatcher & Customer Service Representaive CSR

Courier Dispatcher & Customer Service Representaive CSR

Gainesville, Florida, United States of America
• Full Time

Pay Rate: Competitive compensation package with performance-based incentives

Benefits: Health, Vision and Dental Insurance, Health savings account and Flexible spending account, Paid time off and Holidays, Flexible schedule

Travel: Travel required to operations hubs and client locations

We are a healthcare courier logistics company with a relentless focus on efficiency, reliability, compliance and customer satisfaction. We are dedicated to delivering pharmaceuticals, medical supplies and equipment, and lab specimens to where and when they are needed the most. Leveraging over 20+ years of experience and expertise in healthcare logistics, NCE provides its partners with the confidence and resources needed to grow their business.

NCE is driven to exceed customer expectations by continuously innovating and improving the skills and resources required to be the most dependable and trusted partner for courier deliveries in healthcare.

Ensure the safe and prompt delivery of essential pharmaceuticals, medical supplies and equipment to empower pharmacies, healthcare providers, laboratories, and patients in their journey toward better health outcomes.

To be the leading provider of reliable and efficient medical supply logistics, ensuring that every healthcare stakeholder has seamless access to essential resources, ultimately contributing to healthier communities and improved patient outcomes worldwide.

We are seeking a highly skilled, detailed-oriented, and service-driven Courier Dispatcher & Customer Service Representative to support and oversee daily delivery operations for non-medical and time-sensitive and temperature-controlled medical shipments. This role ensures that every pickup and delivery is executed safely, accurately, efficiently, and in full compliance with healthcare and regulatory standards. This individual will be responsible for dispatching drivers, ensuring route efficiency, managing real-time delivery exceptions, and providing exceptional customer experience to healthcare providers and others.

This position requires exceptional communication, advanced problem-solving skills, experience in medical logistics, and the ability to thrive in a fast-paced environment where accuracy, compliance, and patient care are top priorities. The ideal candidate is detail-oriented, has strong multitasking abilities, a calm, solution-oriented approach under pressure, and holds valid HIPAA and OSHA Bloodborne Pathogens certifications. This position is critical to maintaining service reliability and patient safety for healthcare partners throughout the regions.

The ideal candidate is a creative self-starter who thrives in a fast-paced environment, highly organized, tech-savvy, and capable of working both creatively and analytically to help streamline operations and drive growth.

• Coordinate, assign, and monitor daily courier routes across multiple states ensuring on-time delivery of medical and non-medical shipments, patient therapies, and other healthcare materials.
• Oversee temperature-controlled deliveries (refrigerated, frozen, ambient) and maintain chain-of-custody integrity at all times.
• Track deliveries in real time, proactively managing delays, route deviations, traffic issues, weather concerns, and driver needs.
• Ensure all service-level agreements (SLAs) are met, including STAT, 2-hour, 4-hour, same-day, next-day, and routed deliveries.
• Work closely with drivers to provide accurate ETAs, instructions, POD (proof of delivery) requirements, and customer updates.
• Verify that all deliveries meet compliance standards including HIPAA, OSHA, DOT, and internal SOPs.
• Maintain accurate and up-to-date dispatch logs, manifests, proof of delivery (POD) confirmations, incident reports, and delivery confirmations for billing and compliance purposes.

• Assist in the recruitment and onboarding of qualified contract and employee…