Front Office Associate

Department:
Front Office / Patient Services

Reports To:

Front Office Manager / Practice Leadership

Employment Status:
Full-Time

Primary

Location:

Gainesville, Georgia

The Front Office Associate is responsible for providing exceptional customer service and administrative support to patients, physicians, and clinical staff in a busy orthopaedic practice. This position serves as one of the first points of contact for patients and plays an important role in creating a positive patient experience while ensuring efficient front office operations.

The primary work location for this position is Gainesville, Georgia. However, occasional travel to other Specialty Orthopaedics locations in Braselton, Duluth, and Dawsonville may be required to provide front office coverage and support operational needs.

The ideal candidate is professional, organized, detail-oriented, and able to multitask in a fast-paced medical office environment.

• Greet patients and visitors in a friendly, professional, and courteous manner.
• Check patients in and out for appointments, ensuring all required information is accurate and complete.
• Verify and update patient demographics, contact information, insurance information, and other registration details.
• Provide patients with appropriate forms, instructions, and necessary documentation.
• Respond to patient questions and direct inquiries to the appropriate department or staff member.
• Maintain patient confidentiality and comply with HIPAA regulations and practice policies.

• Schedule, confirm, and reschedule patient appointments as needed.
• Answer incoming phone calls, route calls appropriately, and respond to routine inquiries.
• Review schedules and assist with managing patient flow to minimize delays.
• Maintain accurate electronic medical records and front office documentation.
• Assist with obtaining and verifying insurance information and referrals when applicable.
• Communicate effectively with clinical staff, physicians, and other departments to support efficient patient care.
• Assist with scanning, filing, faxing, and other general administrative duties as assigned.

• Collect copayments, coinsurance, deductibles, and other patient balances at the time of service.
• Provide receipts and ensure payments are recorded accurately in the practice management system.
• Follow established procedures for cash handling and payment reconciliation.
• Maintain a clean, organized, and professional reception area.
• Monitor front office supplies and notify the appropriate person when additional supplies are needed.
• Follow established office procedures, attendance expectations, and customer service standards.

• Primarily work at the Gainesville location, with occasional travel to the Braselton, Duluth, and Dawsonville offices as needed.
• Provide front office coverage at other locations to assist with staffing needs and maintain continuity of patient services.
• Demonstrate flexibility and a willingness to support team members across practice locations.
• Assist with additional front office responsibilities as assigned by management.

• High school diploma or equivalent required.
• Previous medical office, healthcare reception, or customer service experience preferred.
• Experience with electronic medical records or practice management systems preferred.
• Basic computer skills and proficiency with standard office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Professio…