Business Insurance Client Service Specialist

Business Insurance Client Service Specialist

Job posted 1 week ago. Applicants should be within driving distance to our Gainesville, GA office and able to commute at least three days per week.

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of Marsh McLennan.

• Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
• Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
• Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
• Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
• Address and resolve client questions and issues.
• Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrates creativity in presentation style.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, .
• Assist with all aspects of marketing, as needed.
• Take report and monitor claims (if applicable).
• Document member and client communications in the client management services tool according to department standards.
• Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
• Assist clients with claims resolution.
• Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
• Other duties and responsibilities assigned by management.

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business.
• High school diploma or equivalent.
• Demonstrated proficiency in computer applications such as Microsoft Office Suite.
• Demonstrate strong organizational and project skills.
• Strong communication and interpersonal skills (written and verbal).
• Act with responsiveness, urgency and professionalism in all matters.
• Prioritize work to achieve timely completion of the most critical and sensitive activities.
• Respond quickly to client requests and work to provide appropriate information.
• Accept accountability for the quality of work.

• 3-5 years of industry specific experience.
• LOB designations.
• College or advanced degree.

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid Work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Associate

Full-time

Other

Insurance

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.