Product Manager - Hybrid

The Product Manager owns the strategy, roadmap, delivery, and performance of the Vendor Portal, the external-facing platform vendors use to onboard, transact, and manage their relationship with the business. Success requires an intuitive, self-service vendor experience that enables external users to successfully complete key activities with minimal training or support, as well as reliable integrations that move vendor-submitted data accurately and efficiently into back-office and ERP systems.

The Product Manager provides product direction to the Product Owner, Business Analyst, and cross-functional delivery team, with guidance from senior product leadership. This role leads through influence, aligning business, technical, and vendor needs to deliver scalable solutions and measurable business value.

• Own the Vendor Portal strategy, roadmap, and priorities in alignment with business objectives and vendor needs.
• Identify and prioritize opportunities using vendor feedback, portal usage, support and operational data, and internal stakeholder needs.
• Establish product goals and success measures and make informed trade-offs based on business value, user impact, effort, risk, integration dependencies, and delivery capacity.
• Maintain a clear product roadmap and communicate priorities, decisions, and changes to stakeholders and delivery teams.

• Lead product discovery with vendors and internal stakeholders to identify needs and validate problems and potential solutions before significant investment.
• Own the end-to-end vendor experience, including self-service capabilities, usability, onboarding, task completion, and error handling, with a focus on enabling vendors to successfully complete key activities with minimal training or support.
• Provide product direction to the Product Owner, Business Analyst, and delivery team on requirements, backlog priorities, and release readiness while managing scope, risk, and dependencies.
• Drive successful external releases in partnership with cross-functional teams, including launch planning, vendor communications, adoption, and change management.
• Ensure delivered solutions meet defined business, vendor, and product objectives and incorporate learnings into future priorities.

• Own the product perspective for integrations between the Vendor Portal and back-office, ERP, procurement, accounts payable, and other supporting systems.
• Define business requirements for data flows, systems of record, validation rules, and reconciliation to ensure vendor-submitted data is accurate and usable downstream.
• Partner with architecture and technical teams on API design, integration requirements, error handling, reprocessing, and system reliability.
• Identify opportunities to leverage automation and AI to reduce manual processes, improve data quality, and enhance the vendor and internal user experience.

• Serve as the primary product point of contact for the Vendor Portal, building alignment across business and technical stakeholders.
• Communicate product priorities, progress, decisions, dependencies, and risks, escalating significant conflicts or barriers as appropriate.
• Define and monitor product KPIs, including adoption and self-service rates, task completion, integration error rates, support volume, and vendor onboarding time.
• Use product performance data, operational insights, and vendor feedback to evaluate outcomes and continuously refine priorities after launch.
• Champion scalable, secure, user-centered solutions that balance vendor experience with business and operational requirements.

• Bachelor’s degree in…