Customer Service Representative; Bilingual

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Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide. We link vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed, the CSR is the face of the Company, often the first interaction customers have with Copart.

Position may expand to include Chat and Email Customer Support. The CSR answers and places calls in a professional manner, measured on call quality, and focuses on call resolution while using company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay: $18.00 - $20.29 per hour

• Medical/Dental/Vision
• 401k plus a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP) – no cost to you
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Copart values diversity, inclusion, and collaboration.
E-Verify Program Participant:
Copart participates in the U.S. Citizenship and Immigration Services’ E‑Verify program for U.S. applicants and employees only.

Entry level

Full-time

Other

Motor Vehicle Manufacturing

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