Customer Svc Rep

PH Customer Service Representative 2

Location:

Hall County Health Department, 1290 Athens St., Gainesville, GA, 30507 Recruitment:
This position is open to all qualified applicants

Work Hours:

Monday, Wednesday, Thursday 8-5;
Tuesday 8-7 & Fridays 8-12 (subject to change) with a 30 min lunch break Pay Grade: H Position:

Who We Are:

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What We Offer:

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

As an PH Customer Service Representative 2 within the Hall County Health Department. At District Two, Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. District 2 Public Health serves 13 counties in northeast Georgia, including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, and White counties.

One of the fastest growing regions in the state, District 2 includes rural and urban communities with diverse public health challenges. In addition to a competitive salary, we offer a generous benefits package that includes employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

CSR 2 Responsibilities
-Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Additional, not limited too:

• Public Contact – Greet clients and receive incoming telephone calls; helping to resolve the clients issues; direct calls and clients to appropriate staff and/or other agency
• Data Entry – Enter data into the computer using VHN Software, Microsoft Word, Excel and Outlook
• Locate and file Personal Health Information
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics. Gets current address, phone number, insurance card,  any necessary documents from patients when checking them in.
• Monitor the patient waiting area. Direct clients to the appropriate clinics within the health department. If they need services outside of the health department the clerk will assist with information as best…