Collections Specialist

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Mansfield Service Partners is looking for a Collections Specialist for our Gainesville, GA location.

• Own front‑line collections, contacting customers regarding debit and credit balances beyond the due date
• Transmit any documentation needed to resolve past due balances
• Log all collection activity and relevant comments into the accounting system
• Provide metrics reporting (recorded) for balances 1 day past due and greater
• Ensure reporting is accurate and detailed
• Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
• Communicate with internal customers to investigate and resolve debit and credit balances
• Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch

• Possess analytical skills to assimilate information and make sound business decisions quickly and accurately
• Utilize all systems and programs to analyze data, and report results
• Possess knowledge of accounting and operations systems to determine and resolve any internal, set‑up, contract, or billing issues
• Possess a general understanding of credit files, security options, and insured accounts
• Advise the Credit team of any needed increases in limits to prevent balances from exceeding limits
• Understand when to elevate to management and sales to advise of cash flow issues and prevent holds
• Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services, obtaining approval to exceed credit limits and set parameters
• Possess a working knowledge of Excel, including pivot tables and look‑ups

• Maintain excellent customer relations through professional conduct and timely, accurate responses
• Notify internal customers of any accounts with ongoing issues leading to potential risk or credit hold status
• Exhibit and encourage team spirit and collaboration
• Communicate clearly with respect and courtesy at all times, both verbally and written, with correct grammatical usage
• Customize communications and processes relative to both internal and external customers

• Embrace and exude the core values of Mansfield Oil Company:
  Teamwork, Conscientiousness, Innovation, Integrity, Personal Service, and Excellence
• Execute the goals and expectations of the department and role with a willingness to invest additional time to achieve these goals
• Own personal and professional growth, including being open to coaching and recognizing training opportunities to enhance performance and skills
• Develop prevention strategies to eliminate problems before they occur
• Plan before taking action to ensure the most successful process is utilized
• Evaluate performance daily and make appropriate adjustments to achieve goals

• High School diploma or equivalency required

• Must be fluent in English
• Proficiency in Microsoft Office Suite
• Intermediate proficiency in Excel (vlookups and pivot tables)
• One‑year minimum B2B collections experience or related skills required

• Excellent organizational and time‑management skills
• Strong analytical and problem‑solving skills
• Able to multi‑task effectively and prioritize tasks according to their level of importance
• Excellent communication skills (both written and verbal)
• Self‑motivated, self‑starter with strong attention to detail
• Able to perform in a fast‑paced, team‑oriented environment
• Ability to stay organized on multiple projects while performing accurate work

• 40‑hour on‑site work week
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

• Comprehensive benefit package (health, dental, vision, Company‑paid: Life insurance, STD and LTD)
• 401(k) plan with company match
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non‑profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Entry level

• Full‑time

• Accounting/Auditing and Finance
• Oil and Gas