HIM Health Information Management Tech Float

Revenue Cycle

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Working within the Health Information Management Department to provide coverage for all functions of the HIM Department (excluding Coding). May include the functions of the following areas:
Release of Information via MyChart, Document Capture, Analysis, Vital Records, MyChart Support, Release of Information via MyChart and Health Record Integrity. Assures compliance with HIPAA privacy guidelines while maintaining and exceeding Customer Service expectations in a timely and accurate manner.

• Licensure or other certifications:

• Educational Requirements: High School Diploma or equivalent. Notary of the Public and Vital Record Deputation required within one month of employment if asked to cover this area.

• Minimum Experience: Three (3) years of customer service or medical records experience required. Three (3) to six (6) months on the job training to develop skills necessary to perform all the job functions. Experience with Microsoft Office, computers, and other office equipment required.

• Other:

• Preferred Licensure or other certifications: RHIT Certification.

• Preferred
  
  Educational Requirements:
  
  Associates Degree.

• Preferred Experience:

• Other:

• Performs Release of Information duties assigned, including

• Ability to effectively use computer software and technology as required including Microsoft Word and Excel

• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures, HIPAA regulations, and to complete work in compliance of these and other strategies

• Ability to read and comprehend complex healthcare terminology. Completed Medical Terminology course preferred.

• Effective organizational skills with an aptitude for prioritizing tasks and time.

• Must be able to multi-task effectively

• Knowledge of all areas of HIM

• Bilingual Spanish Preferred

• Must uphold HIPAA and organizational privacy practices

• Performs Release of Information duties assigned. Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity, and electronically transmits medical records to processing operations.
  
  Performs quality audits on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the ITS department. Provides excellent customer service by being attentive, respectful and professional at all times: ensures understanding of customer requests and follows through as promised; being proactive in identifying and addressing member concerns, or problems.
  
  Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving area, and ensures adequate supplies to meet customer requests. Maintains working knowledge of the current state laws…