Transitional Care Complex Coordinator - Transition of Care Team; CTCT

Job Category:

Work Shift/

Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Performs a wide range of support services for the Case Management staff. Assists the RN Case Manager and Social Worker with discharge planning, continuum placement, communication with insurance companies and gathering of data. This position may also be asked to work collaboratively with the physician and other members of the health care team, supports patient care monitoring, coordination and facilitation of patient care.

Promotes quality outcomes, team accountability, productivity, and serves as a link between the RN Case Manager, Social Worker, patient, provider, payor, and community resources. Demonstrates good communication skills, judgment, and maturity with patients, staff, and personnel. Interacts with the patients in the neonate, infant, child, adolescent, adult and geriatric age groups. Performs clinical duties in accordance with population specific guidelines and adheres to the National Patient Safety Goals as outlined in the policy and procedures.

Provides cross coverage in all settings as required, including weekend rotation. This position will follow identified patients for a period of time post-discharge.

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED.

• Minimum Experience: Two (2) years of healthcare experience.

• Other:

• Preferred Licensure or other certifications: Current Georgia LPN license.

• Preferred
  
  Educational Requirements:
  
  Licensed Practical Nurse with an active Georgia license preferred or Associates Degree in the Health or Human Services.

• Preferred Experience:

• Other:

• Good verbal, written, and interpersonal skills

• Computer knowledge and the ability to collect data

• Demonstrates the ability to think 'outside of the box' and consistently creates new and effective solutions to today's problems and opportunities

• Consistently demonstrates a 'sense of urgency' in his/her work while mindful of the pillars and financial stewardship opportunities

• Supports a collaborative practice environment utilizing a team approach to ensure coordination of services and enhance continuity of patient care.
  
  Actively supports Case Management/Social Worker role. Documents activities in patient record in a consistent and timely manner to include progress toward goals, discharge planning and continuum placement. Responds to all referrals on the same day received as evidenced by documentation in the medical record.

• Performs all tasks in a timely manner and assists in monitoring length of stay. Reviews the patient’s medical record for appropriate documentation as requested. Assertively seeks nursing home placement once the need is identified through timely form completion, faxing, and expedient communication with all parties involved. Obtains post-acute authorizations as required. Arranges appropriate discharge services for patients per physician orders including but not limited to:
  Hospice, DME, Home Health Services, indigent medications from the pharmacy, transportation home, follow-up appointments, etc. Completes the transfer forms for patients moving within and outside the continuum of care (ex. 4W, TCC or other hospital). Prepares DMA-6 from the medical record for patients going to SNF. Involves synthesizing information from the medical record and completing the appropriate forms. Provides the requested information to nursing homes and third-party review agencies and provides follow-up for successful patient placement.
  
  Arranges DME and/or home…