Information Technology Summer College Internship

Information Technology Summer College Internship

#26-270

Location:Gainesville and Jefferson, Georgia
Company:Kubota Manufacturing of America
Duration:12 weeks
Hours:40 Hours per week

Join the powerhouse of innovation at Kubota Manufacturing of America (KMA)! Located in the heart of Gainesville and Jefferson, Georgia, we are a leading manufacturing company specializing in the production of tractors, turf equipment, and utility vehicles. Since our inception in 1988 with a modest 60,000 square feet and a team of just 35, we have skyrocketed to over 3 million square feet of state-of-the-art facilities, employing approximately 2,600 dedicated professionals.

At KMA, we pride ourselves on our commitment to excellence and continuous improvement, delivering high-quality products that make a difference in the industry.

Provide first-line technical support to Kubota Manufacturing of America employees by assisting with hardware, software, and network-related issues. Support day-to-day Service Desk operations through ticket management, troubleshooting, documentation, and customer service while gaining hands-on experience in a fast-paced manufacturing environment.

• Provide first-line support to users by addressing technical issues and inquiries via phone, email, chat, and in-person support.
• Assist employees with password resets, account access issues, and basic system troubleshooting.
• Deliver excellent customer service while ensuring a positive support experience.
• Log, categorize, prioritize, and track incidents and service requests within the IT ticketing system.
• Escalate unresolved issues to appropriate IT team members when necessary.
• Follow up with users to confirm issue resolution and customer satisfaction.

• Diagnose and resolve hardware, software, operating system , and network connectivity issues.
• Assist with workstation setup, device deployment, software installation, and equipment maintenance.
• Support troubleshooting efforts for printers, mobile devices, and other business technology tools.

• Create and maintain documentation for support processes, troubleshooting steps, and recurring issues.
• Contribute to the development and maintenance of the Service Desk knowledge base.
• Document resolutions and best practices to support continuous improvement efforts.

• Collaborate with IT team members on daily operations and special projects.
• Participate in training opportunities to expand technical and professional skills.
• Maintain awareness of emerging technologies and industry best practices.

• Customer Service Orientation
• Communication
• Problem Solving
• Teamwork
• Quality of Work
• Technical Troubleshooting
• Documentation
• Time Management
• Analytical Thinking

• Currently pursuing a Bachelor's or Master's degree in Information Technology , Computer Information Systems, Computer Science, Cybersecurity, or a related field.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong communication and interpersonal skills .
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.
• Self-motivated with a willingness to learn and adapt to new technologies .
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Self-motivated with a willingness to learn and take initiative.
• Legally authorized to work in the United States without sponsorship.
• Must be actively pursuing a related degree throughout the internship period.
• Expected graduation date must be December 2027 or later.
• Candidates who have already graduated or who will graduate before December 2027 are not eligible.

• Previous customer service or technical support experience.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Exposure to ticketing systems, Active Directory, or IT support tools.
• Understanding of networking fundamentals.
• Experience troubleshooting common computer and software issues.

• Currently pursuing a Bachelor's or Master's degree in Information Technology or a related field.

Must be able to read, write, understand, and communicate effectively in English.

The physical demands and work environmental characteristics described here are…