Bilingual Front Desk Receptionist

Gainesville, GA | AICA Orthopedics | Full-Time

Cross-Training to Therapy Tech

This is a bilingual Medical Receptionist role with cross-training as a Therapy Technician. Fluency in English and Spanish is required, because you'll be the first point of contact for many Spanish-speaking patients and families. It's a strong fit for bilingual professionals looking to grow a healthcare career.

25+ years serving Georgia with 21 locations. A growing team of 400+ professionals specializing in injury recovery and orthopedic care.

Medical Receptionist Duties:

• Greet patients in English and Spanish, and schedule appointments
• Verify insurance and process payments, explaining coverage and balances in either language
• Manage patient records in EMR systems
• Answer phones and coordinate with the medical team, interpreting for Spanish-speaking patients as needed
• Help Spanish-speaking patients complete intake forms and paperwork

Therapy Tech Training (Cross-Training):

• Assist chiropractors with patient treatments
• Guide patients through therapeutic exercises in English or Spanish
• Document patient progress and responses
• Maintain clean treatment areas

Must Have:

• Fluent bilingual English and Spanish, both spoken and written. Proficiency will be assessed during the interview process.
• 2+ years of medical front desk experience
• EMR systems proficiency
• High school diploma
• Strong multitasking and problem-solving skills
• Reliable transportation

Preferred:

• Orthopedic or personal injury experience
• Healthcare clinical support experience
• Medical terminology knowledge in Spanish

• Competitive salary based on experience
• Full benefits: medical, dental, vision, 401k
• Career growth through structured advancement opportunities
• Stable schedule
• Comprehensive training in both roles
• Performance bonuses

• Dual-role expertise: gain both administrative and clinical skills.
• Career advancement: many leaders started at the front desk.
• Stable employment: an established practice with consistent growth.
• Patient impact: help people recover from injuries, in their own language.

Equal opportunity employer. We value diversity in our organization.