Manager, Product Delivery

The Manager, Product Delivery leads the delivery functions within the Product Management team, guiding Product Owners, Business Analysts, and Project Managers as they translate product strategy into shipped and adopted outcomes. This role develops delivery talent, establishes delivery and project-management standards, governs demand and capacity across competing priorities, and removes organizational barriers to execution. While Product Owners, Business Analysts, and Project Managers manage day-to-day delivery activities, the Manager is accountable for the people, operating standards, and capacity model that enable predictable execution across the portfolio.

Success is measured through team performance, talent development, delivery predictability, and business outcomes.

• Directly manage and develop Product Owners, Business Analysts, and Project Managers, including hiring, onboarding, coaching, performance management, and career progression along established role ladders; build bench strength and succession within each discipline.
• Allocate people to product pods and initiatives, balancing capacity, skills, and priority across the portfolio; resolve competing resource demands with Product Managers and the Sr. Director.
• Foster a culture of accountability, collaboration, and continuous improvement across the delivery team.

• Set and uphold delivery standards across teams, including operating cadences, agile ceremonies, and release practices; establish clear accountability for adherence to delivery expectations and reliable execution.
• Manage cross-team dependencies, risks, and escalations, unblocking systemic impediments individual Product Owners cannot resolve alone.
• Monitor backlog health, sequencing, throughput, and quality across teams; identify delivery or capability risks and intervene as appropriate.

• Own a single, governed intake path for new work, enhancements, and unplanned requests, with clear prioritization and acceptance criteria.
• Maintain a capacity and allocation model across pods; make and communicate trade-off decisions regarding delivery commitments based on capacity, priority, and business impact.
• Triage, size, and absorb unplanned work — injections, escalations, production support — without derailing committed delivery; enforce WIP limits.
• Use demand-versus-capacity visibility to drive hiring, sequencing, and prioritization decisions.

• Own the project-management practice and lead Project Managers who plan, schedule, and govern cross-team and enterprise initiatives, setting the standard rather than running projects personally.
• Ensure every initiative has clear scope, milestones, resource plans, and risk/dependency management; hold Project Managers accountable to committed timelines and budgets.
• Maintain accountability for execution against delivery commitments across the portfolio, providing leadership with clear visibility into status, risks, dependencies, and required trade-offs.

• Define and uphold shared standards, templates, and tooling for backlog management, requirements/functional design, and project management across the disciplines.
• Identify and drive improvements — including AI, automation, and process redesign — that increase delivery efficiency, visibility, and quality; build the case and lead adoption.
• Define and track delivery and project KPIs; use data to drive continuous improvement and report outcomes.

• Partner as a peer with Product Managers, aligning product direction with delivery capacity and execution, and translating roadmaps…