General Manager II - Store

Job Description

A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. This professional level sales and management position requires understanding of store systems, automotive systems, parts knowledge and the ability to identify, troubleshoot and project assist for DIY. The GM is responsible for developing and maintaining professional customer relationships and program growth, and is accountable for achieving financial metrics while maintaining service and appearance standards.

The position is exempt and requires a minimum of 50‑55 hours per week (excluding meal breaks). The average schedule is 5‑6 days a week, 11‑hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. General Managers are required to work a schedule based on the needs of the business.

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships/sales, including building and holding the team accountable to executing customer action plans.
• Selection, hiring, development, performance management, coaching, scheduling and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach all team members to deliver on customer expectations (DIY and professional).
• Manager on duty responsibilities (touch‑base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
• Ability to lead change management.
• Embrace diversity and foster a respectful environment for both customers and team members.

• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist the district/region in other functions upon request.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or equivalent.
• Ability to execute and train project and product quality recommendations.
• Advanced parts lookup and sourcing.
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and parts lookup systems.
• Ability to review and analyze P&L statements.
• Ability to recruit, select, hire and develop quality team members.
• Ability to build and grow relationships with professional customers.

• Working knowledge of automotive systems is preferred.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Hold others accountable, inspect work quality and give feedback in an inspiring way.
• Ability to work an assortment of days, evenings and weekends as needed.
• Prior experience that sets a General Manager up for success.
• 2‑3 years of experience managing a team of 10‑20 team members in a fast‑paced and highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.

• High school diploma or GED required. Bachelor’s degree in business or a related area preferred.

• Must have a valid driver’s license.
• ASE certification preferred, but not required.

The physical demands and work environment described are representative of those that must be met to successfully perform the essential functions of this job. While performing duties, the employee will predominantly be walking or standing, required to talk and hear, and use hands and fingers to handle or feel; reach with…