Store Manager, Retail & Store Manager

Store Manager – Savers®

Company Overview: We are one of the largest for‑profit thrift operators in the United States, Canada and Australia for value priced pre‑owned clothing, accessories and household goods. Our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations. By purchasing these items directly from our partners we redirect billions of pounds of used items away from landfills, helping support community‑based programs and services.

The Savers® family of thrift stores has 300+ locations and a workforce of over 22,000 people.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

• Ensure store performance meets targets in sales, profit, OSDs, production, and productivity.
• Continually monitor and set the pace of work.
• Have awareness of corporate objectives and an understanding of local market potential.
• Analyze key metrics and information, tie findings to observations and take appropriate action.
• Inspect sales floor for shop‑ability and ensure productivity of merchandise.

• Lead, direct, and supervise the work of the management team and through them to the entire team.
• Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels.
• Regularly observe, assess, interact, coach and counsel the team.
• Regular interaction, training, coaching, and counseling of management team.
• Identify and develop high potential team members for all management positions through on‑the‑job, guided work.
• Maintain a respectful values‑driven workplace.
• Use open communication tools and convert team member input into meaningful action; address complaints and resolve issues consistent with our values, policies, and procedures.
• Provide recognition and candid feedback.
• Receive and relay business information, initiatives, expectations, priorities, etc.

• Manage full utilization of the OK to maximize sales and profit potential.
• Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.
• Audit merchandise and prices rolled to and off the floor.
• Provide oversight for work schedules to meet and exceed both customer and donor expectations.
• Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions.
• Ensure the sales floor/donor areas are continuously monitored, and team member activity is directed, to ensure that standards are met.
• Plan and implement seasonal backstock, merchandising and other strategic programs.
• Ensure the Savers’ recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un‑saleable items.

• Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
• Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand and the benefits of donating to Savers.
• Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events.
• Develop partnerships and community awareness with local non‑profit organizations (e.g., schools, shelters) that may benefit from free receipt of merchandise that the store would otherwise recycle.

• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service…