Hotel Sales Manager - OEM

What Makes a McKibbon Sales Manager - OEM?

As a key member of the hotel team, the Sales Manager has influence and accountability for the revenue generation of the property. Reporting to the General Manager or Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while embracing the McKibbon Guiding Principles. This is an OEM role, overtime eligible manager.

• A sales manager will be responsible for sales and revenue generation for the property.
• Segments will vary based on size and experience of sales team and hotel needs.
• You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
• You will be actively involved in the STAR report critique and entering results in the month end report.
• You will implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor.
• You will maintain positive relationships with the management company, property owners, and clients.
• You will support guest experience and satisfaction in all operations.
• You will act as the face of the property by being actively involved in the local community.
• Check emails and voicemails daily with appropriate prompt response.
• Review McKibbon Hospitality’s daily report.
• Participate in Daily Sales Stand-Up.
• Review daily Delphi calendar (account, group, and function traces).
• Review Delphi trace manager for past-due traces.
• Enter all sales activities into Delphi (traces, QIC, lost business).
• Review assigned hotel(s) in-house guest ledger/arrival list.
• Research and prospect leads assigned.
• Prospect to set appointments/joint appointments/tours.
• Work on and update target accounts.
• Greet all assigned in-house meetings.
• Set-up/maintain group block on group/function schedules.
• Review budget and P/L with general manager.
• Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
• Discuss interest in participating in a new hotel and/or acquisition sales blitzes with corporate sales team.
• Discuss interest in becoming a trainer for position focused training.
• Attend sales training as recommended by your general manager or Director of Sales.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles:
  Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

• Associates/Bachelor’s degree.
• 1-year minimum experience in hotel sales preferred.
• Preferred experience with major brands such as Marriott, Hilton or Hyatt.
• A proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Implement and maintain all sales documentation.
• The ability to make revenue management decisions to effectively grow market share.
• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
• Computer
  
  Skills:
  
  Word, Excel, Power Point
• Experience with Delphi Standard or Delphi FDC (highly desired).
• Must be able to work independently and simultaneously manage multiple tasks.
• Strong organization and presentation skills.
• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.
• Ability to ensure that hotel policies, procedures and brand standards are followed.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Must excel in high-pressure, fast-paced environments.
• Embrace McKibbon’s Guiding Principles:
  Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our…