Field Service Technician

## Field Service Technician Apply remote type:
Remote locations:
US - Gainesville, GAtime type:
Full time posted on:
Posted Todayjob requisition :
24436

At JBT Marel,
** what we do matters**,we know that the contribution of our employees leads to the success of our business.

Our
** purpose
* * is to transform the future of food; this guides our
** vision
* * of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our
** values
* * show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.
** What you will be doing:
*** Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress.
* You will report to the Field Service Manager
* Extensive travel within the allotted territory
* Must be able to lift up to 50lbs.
** What we are looking for:
*** Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.
* Mechatronics experience with several years of electronic troubleshooting skills
* Customer face-to-face interaction skills and commercial service skills·
* Social perceptiveness·
* Technical competence in an engineering discipline
* Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
* Have a good command of the English language.
* Must have or obtain a Passport
* Valid US drivers' license with insurable driving record.
** Nice to have:
*** Industrial electrical certificate.
* Poultry industry experience.
** Requirements for the role
*** You must be authorized to work in the US without sponsorship now or in the future.
** Travel & Location
*** This position is fully remote and we ask that you travel approximately 75% of the time.
* The estimated annual salary range for this role is $30-$45 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.
*** Benefits:
** JBT Marel offers benefits on day 1 of your employment. Including:
Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
** Commitment to Diversity:
** Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
** Commitment to Global Safety
** As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.
** JBT Marel Vision and Values
** In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marel's core values are:
Unity, Innovation and Excellence.
** Use of Technology in Our Hiring Process
**…