IT Technical Specialist

IT Technical Specialist I

Published 09.10.2025

Company:
Safran Seats — Job field: IT —

Location:

Gainesville, Texas, United States — Contract type:
Permanent — Contract duration:
Full-time — Required degree:
Associate Degree —

Required experience:

First experience — Professional status:
Technician — Salary range:
Based on market data.

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike. No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market.

Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you ll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
The IT Technical Specialist 1 will be responsible for resolving basic to intermediate technical issues, delivering exceptional customer service, and collaborating with team members to improve our support processes. The candidate must demonstrate technical knowledge, especially in desktop computing and end-user support. Responsibilities include handling support calls, troubleshooting, and resolving desktop, level 1 network basic LAN issues, mobile phones and proprietary applications within a Windows 10 & 11 environment.

The role requires meticulous documentation and follow-up skills concerning the ticketing and meeting on time delivery. This role requires on-site presence and works under close supervision.

• Provides technical support to end-users via email, phone, and in-person.
• Acts as a subject matter expert in regards to personal computing, and customer support.
• Troubleshoots on a variety of more basic computer, peripheral, or related software and hardware issues.
• Documents detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.
• Keeps management apprised of any potential issues and risks that are identified.
• Laptop/desktop deployments and break/fix (Windows 10 & 11 Environment).
• Printer / Fax Deployments and Break/Fix.
• Hardware/Software installs and upgrades.
• Patch Management.
• User Support and Training.
• Perform Preventive Maintenance.
• Windows Active Directory support.
• VPN Account Setup and Support.
• Desktop Security.
• Anti Virus Management and Support.
• Performs other duties as assigned.

3. Qualification Requirements

• A) Education & Qualification — An Associate s Degree in Information Technology or similar technical field plus 3 years of related IT experience is required.
• B) Work Experience - Technical knowledge — In addition to meeting education requirement, requires 1 year of experience providing technical and customer support.
• C) Professional Skills — Proficiency with Microsoft Word, and Excel;
  Experience in creating deployment images and deployment scripts (VB scripts; Power Shell);
  Knowledge of SCCM Microsoft endpoint configuration management;
  Knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones;
  Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft and other;
  Understand and apply best practices for building, deploying and securing in a 2,000 – 3,000 node environment; Technical knowledge, especially in desktop computing and end-user support.
• D) Behavioral Skills — A strong focus on customer support and interaction with upper and senior management; effective verbal and written communication skills; collaborative work style; strong internal and external departmental cooperation; attention to detail and ability to manage stress; professional handling of user complaints; strong organizational and planning skills; excellent multi-tasking, prioritizing and time management; basic problem solving.
• E) Desirable Aspects — Microsoft Configuration Manager…