TJJD - IT Support Specialist III - IT Service Desk GNS

HOW TO APPLY

Complete a State of Texas Application for Employment and the following additional forms (available at https://(Use the "Apply for this Job" box below).):

• TJJD Employment Application Supplement (HR-003)
• Child Abuse Registry Check Consent Form (HR-028)
• Disclosure of PREA Employment Standards Violation (HR-975)
• Authorization to Release Information (HR-074)

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at  and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

Apply through Work-In-Texas at  You will also need to complete and attach to the application the supplemental questions/forms indicated above along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: https://.

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full‑time or part‑time and hours per week.

If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

State of Texas Benefits and Retirement Information can be found at https:// Benefits include:
Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add‑on benefits include:
Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

Performs highly complex (senior‑level) work involving coordination and the direct performance of activities associated with installing, repairing, monitoring, analyzing the use of, and troubleshooting complex problems with, information technology systems used at the assigned high security correctional facility for juveniles such as a local area network and wide area network (LAN and WAN), and other Information Technology (IT) related technology. Work is also performed at halfway houses, district parole offices, and high security correctional facilities on an as‑needed basis.

Works under limited supervision with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on‑call 24/7, and travel occasionally.

Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.

Coordinates the update of computers, software, and peripherals.

Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.

Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support.

Maintains computer and hardware inventory records for new and surplus equipment.

Review…