Jack Box - Restaurant Manager

Position: Jack in the Box - RESTAURANT MANAGER

Position Summary

Restaurant Manager responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

Key

Duties & Responsibilities

• Internal Service:
  Recruit, select, train, develop, and evaluate restaurant employees. Monitor staffing levels and ensure systems for training employees on workstations are fully implemented. Identify and develop internal candidates for management and Team Leader positions. Motivate and inspire employees to achieve high performance.
• External Service:
  Manage daily activities to achieve excellence in restaurant operational performance. Provide an exceptional guest experience by ensuring proper training and hold the team accountable for consistently delivering excellent guest service and food quality.
• Sales & Profits:
  Utilize management information tools to analyze restaurant operational and financial performance each period. Identify trends and implement action plans for improvement. Focus on increasing restaurant sales and profitability by executing the Service Profit Chain.

Selection Skills & Qualities

• Fostering the Culture:
  Demonstrates passion for the business and pride in Jack in the Box. Manages professionally with integrity, honesty, and trust.
• Training &
  
  Coaching:
  
  Motivate and inspire employees, effectively train, coach, and provide time for employees to learn.
• Guest Focus:
  Passionate about providing a high‑quality guest experience.
• Food Quality & Safety:
  Strong awareness and concern for food quality and safety.
• Business Management:
  Adjust to multiple demands, maintain a strong sense of urgency, and work toward achieving goals.
• Other Related Duties:
  Performs other related duties, tasks, and responsibilities as required, assigned, and directed.

Qualifications Education

• High School Diploma, G.E.D., or equivalent required. Associate's or Bachelor's degree preferred.

Experience

• Internal Promote:
  Minimum 1+ years as an Associate Manager and/or 2 years as a First Assistant Manager; must be 100% certified in all workstations.
• External Recruit:
  Minimum 3 years managing a service concept with full P&L responsibility.

Knowledge, Skills & Abilities

• At least 18 years old; complete Restaurant Manager training classes;
  Serv Safe certified.
• Excellent interpersonal skills; proven analytical skills and good organization and planning skills.
• Proficient knowledge of personal computers and related software applications.
• Valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required.
• Demonstrates integrity and ethical behavior.

Physical Requirements

• Ability to stand and walk 85%-95% of shift; lift and carry 10-65 lbs; operate restaurant equipment and drive a motor vehicle.
• Operate a computer keyboard.

Competencies

• Customer Focus – Dedicated to meeting expectations of internal and external customers.
• Dealing with Ambiguity – Effectively cope with change and make decisions without full picture.
• Learning on the Fly – Quickly grasp new problems and find solutions.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems.
• Composure – Cool under pressure; handle stress and unexpected situations.
• Developing Direct Reports – Provide challenging tasks and hold frequent development discussions.
• Integrity and Trust – Widely trusted and presents the unvarnished truth.
• Motivating Others – Creates climate in which people want to do their best.
• Priority Setting – Spends time on what’s important and eliminates roadblocks.
• Drive for Results – Consistently one of the top performers and pushes self for results.
• Self-Knowledge – Seeks feedback and gains insights from mistakes.
• Managing Vision and Purpose – Communicates a compelling vision and inspires entire units.

Reasonable Accommodation

Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

Arbitration & Dispute Agreement

Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

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