Patient Services Coordinator

Patient Services Coordinator – UVA Community Health

Location: Tysons Corner, VA

Salary: $24.00–$28.00 per hour

Job Code: PF1220

Shift: 8 hours per day, Monday–Friday; hours vary between 6:30 a.m. and 5:45 p.m.

Classification: Nonexempt

Supervises Positions: No

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre‑authorizations, referrals, and pre‑certifications are obtained as necessary by working closely with physician offices, Utilization Review, and Business Office Departments.
• Performs other job‑related duties as directed by the Supervisor.

Communicates effectively with all levels of clinic staff and visitors.

• Greets and assists visitors to the department.
• Answers all incoming telephone calls and provides accurate information as needed.
• Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

Works within a team to achieve patient and team goals.

• Shares and initiates regular and professional communication with co-workers.
• Facilitates and participates in regular staff meetings.
• Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
• Resolves conflicts independently, as appropriate.
• Accepts responsibility for actions and acts positively upon feedback from others.

Education: High School Diploma or GED required.

Experience: 1 year of clerical experience in a medical office setting required; other related experience may be considered in lieu of medical office experience.

Licensure: None

Additional Skills/Requirements

Required:

Knowledge of basic medical terminology; ability to communicate verbally and in writing and possess a high degree of excellent customer service skills; background in insurance knowledge required for certain tasks; ability to comprehend insurance cards and benefit details; ability to deal directly with the public in a professional and empathetic manner.

Additional Skills/Requirements Preferred: Background/knowledge of government/state and patient assistance programs; working knowledge of ICD‑10 and CPT coding; strong computer skills; proficiency in Windows and Microsoft Office.

Physical Demand Code: 6A, Customer Service

Work Function/Activity: Sedentary to Light Physical Demand. The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally.

• May require the use of safety equipment, such as HEPA mask, for infection prevention:
  Yes
• On call responsibilities as directed:
  No
• Ability to travel between campus buildings, remote facilities, and out of town as needed:
  Yes

Entry level

Full-time

Health Care Provider

Hospitals and Health Care