Field Tech Support; Tier 1

We are seeking a Site Access & Compliance Coordinator to serve as an on‑site representative for a leading workforce access and compliance platform used in mission‑critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on‑ground operations and centralized support, providing training, real‑time support, and first‑line issue resolution for workers and management personnel.

• Monitor and enforce site access using digital badging and credentialing tools
• Ensure all personnel are properly verified and compliant before entry
• Manage visitor access protocols, including temporary badging
• Maintain order and protocol at gates and turnstiles

• Train workers and subcontractors on platform usage
• Support documentation intake and digital account setup
• Educate workers on the use of temporary access credentials and vehicle passes
• Assist in multilingual onboarding when necessary
• Act as the first point of contact for on‑site access or credentialing issues
• Troubleshoot minor technical concerns and resolve access mismatches
• Collaborate with centralized operations and support teams to resolve issues
• Follow a structured escalation path for unresolved matters

• Represent the platform and its values with professionalism and courtesy
• Address service‑related concerns and provide clear communication
• Capture user feedback from the field to inform product improvement

• Ensure consistent, protocol‑compliant access to the job site
• Minimize delays through effective onboarding and training
• Rapidly respond to and resolve credential or access‑related issues
• Uphold high standards of professionalism and customer service

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology