Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while offering a fun and exciting treasure‑hunt experience for customers.

• Success – our winning team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we collaborate to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. They greet customers, provide excellent service, maintain a clean work area, and present merchandise according to brand and safety standards.

• Practice and promote a safety‑first mindset.
• Maintain awareness on the sales floor, keeping egress clear and reporting hazards.
• Treat customers and associates with respect and courtesy.
• Assist customers at registers, answer questions, and provide prompt service.
• Handle customer issues courteously, escalating to leadership when needed.
• Support the Ross brand through professional behavior.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters, and maintaining restroom supplies.
• Adhere to the company dress code at all times.
• Execute daily sizing and recovery to keep the store neat and merchandised.
• Expedite merchandise receipts to the sales floor and ensure accurate presentation.
• Understand loss prevention programs, merchandise protection standards, and the Shortage Highway.
• Safeguard confidential and cash information with integrity.
• Follow Mark‑Out‑of‑Stock (MOS) policies for proper processing of disposals.
• Manage cash, check, charge card, and refund transactions accurately.
• Demonstrate urgency and productivity by following store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leadership by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Communicate effectively with customers, associates, and leadership.
• Perform basic mathematical calculations commonly used in retail.

• Operate store equipment such as PDTs, registers, and PCs.
• Stand, walk, and move throughout the store for up to 100% of the shift.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Pushed, pulled, or lifted more than 25 pounds occasionally.
• Use janitorial equipment and other assigned supplies.
• Stockroom shifts may require pushing, pulling, or lifting more than 20 pounds.

None

Mid‑Senior level

Full‑time

Sales and Business Development – Retail

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s commitment to attracting, hiring and developing a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.