Compliance Account Manager

The Compliance Account Manager is responsible for all Housing Assistance Payment (HAP) posting, reconciliation and resident ledger corrections across Pratum's entire portfolio of HUD-subsidized properties in eight states. This is the single point of ownership for subsidy receivables company-wide: making sure every HAP dollar is posted accurately and on time, that subsidy and tenant ledgers match approved certifications and HUD vouchers, and that every discrepancy is researched and resolved.

The Compliance Account Manager is the bridge between Compliance, Property Accounting, Regional Management and site teams on everything related to HAP.

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Please Note:

This position will be based in our Corporate Headquarters in Gaithersburg, Maryland; however, the position may be eligible for a hybrid work arrangement based on business needs, job responsibilities, and management approval)

This position has portfolio-wide responsibility. All duties below apply to every HUD-subsidized property Pratum manages, across all states, Contract Administrators and Public Housing Authorities.

• Post all monthly HAP payments from HUD, Contract Administrators (PBCAs) and Public Housing Authorities to the correct property and resident ledgers in the property management system
• Post retroactive and adjustment amounts from move-ins, move-outs, interim and annual recertifications, gross rent changes and unit transfers
• Track and post special claims payments (unpaid rent, damages, vacancy loss) and debt service claims

• Perform monthly HAP reconciliations for every HUD-subsidized property, comparing the amount requested on the HAP voucher (HUD-52670), the amount approved by the Contract Administrator or PHA, the amount deposited, and the amount posted to ledgers
• Reconcile HAP deposits to bank statements and the general ledger subsidy receivable account each month
• Reconcile the voucher's tenant-level detail against resident ledgers and current certifications, and identify units with mismatched HAP amounts
• Research and resolve variances from short pays, over payments, voucher rejections, offsets, recaptures and duplicate payments
• Track retroactive adjustments and pending certifications from one month to the next until they are fully paid and cleared
• Maintain a HAP variance log with the cause, corrective action and resolution date for each discrepancy
• Clear aged and unapplied HAP balances, and escalate unresolved items to the Compliance Director and Property Accounting
• Prepare reconciliation work papers with supporting documents (vouchers, payment schedules, remittance advices, bank records) for month-end close, audits and MORs
• Complete reconciliations by the 10th (calendar) day of each month

• Research and correct resident and subsidy ledger discrepancies caused by late certifications, rent changes, terminations or posting errors
• Prepare and document ledger adjustments with supporting backup and route them for approval according to Pratum policy
• Make sure tenant rent portions and HAP portions on ledgers match the most recent approved HUD-50059 or equivalent certification
• Process ledger corrections tied to repayment agreements, unreported income and retroactive tenant charges

• Review monthly HAP vouchers for accuracy before submission and flag errors to Compliance Specialists
• Monitor TRACS / iMAX transmissions and voucher rejections that affect payment amounts
• Follow up with Contract Administrators and PHAs on missing, short or delayed payments

• Serve as the company's subject-matter expert and main point of contact for HAP payments and subsidy ledgers
• Keep a portfolio-wide HAP tracking calendar with voucher due dates, payment dates and reconciliation deadlines for each property
• Produce monthly HAP receivable and variance reports, plus a portfolio-level dashboard for leadership showing receivables, variances and aging by property, region and state
• Support month-end close by confirming subsidy postings are complete and reconciled
• Partner with site managers and Compliance Specialists to resolve certification issues that affect payments
• Support MORs, audits and owner/investor reviews with HAP payment history and ledger documentation
• Standardize HAP posting and reconciliation procedures across all properties and train site and accounting…