Client Service Coordinator

Join the industry leader! BOLAND provides clients with sustainable and energy efficient solutions for commercial, institutional and industrial buildings in the Washington, DC / Baltimore metropolitan area. We allow building occupants and owners to do what they do best — focus on business, not buildings.

Did you know we have been named "Best Place to Work" by the Washington Business Journal 18 times?

• Always provide excellent client service to all internal and external clients.
• Answer telephones and email messages in friendly, prompt, and professional manner.
• Monitor phone lines and help the next call in the queue.
• Receive and convey important information in a timely fashion.
• Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing.
• Process, schedule and follow up on contracted service inspections.
• Process daily and weekly time for Service Technicians and Apprentices.
• Ensure by the end of the day that each technician is informed of their schedule for the following day.
• Utilize all functions within Wennsoft, SharePoint, and other utilized software systems.
• Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion.
• Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/parts ordered, verifying accurate time entries, and proactively assisting with client communications.
• Other duties as assigned.

• High School diploma or equivalent experience and education required.
• 2 years of administrative and client service experience.
• Dispatch experience is a plus.
• Strong computer skills, proficient in MS Office.
• Positive, resilient, self-starter, takes initiative.
• Punctual, multi-tasker, reliable, organized, detail-oriented.
• Strong client service and time management skills, team player, works well with others, friendly.
• Excellent communication and phone skills, motivated, works well under pressure and deadlines.

• Sitting for extended periods of time.
• Ability to work in standard office environment.

• Excellent pay and benefits.
• Great and supportive work environment.
• Professional training and growth.
• Generous educational assistance program.
• Recognition and outstanding co-workers.

Apply through the company website:

Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.