Administrative Technician - Planning & Code Administration

The Department of Planning & Code Administration has an immediate opening for a full-time Administrative Technician to perform a wide variety of technical and administrative procedures related to various permitting and licensing programs. This is a forward-facing position, serving as first point of contact at the public counter at City Hall, and requires significant interaction with the public - citizens, visitors, homeowners, contractors, businesses, public officials, other City Departments, and various government agencies.

The Administrative Technician assists customers by processing all permit, plan, and license applications and renewals, including the processing of all incoming payments and coordinating, scheduling, and documenting inspections. The position also performs other customary administrative tasks such as answering telephones; assisting visitors; reviewing, verifying, and organizing documents, records, and forms for accuracy, completeness, and conformance to applicable standards, policies, and procedures;

preparing and typing correspondence and other documents and communications; copying, scanning, inputting, and indexing data; maintaining files, records, and documents; and creating reports from those documents.

You must be a master multi-tasker with superb organizational and communication skills, show amazing attention to detail, be able to anticipate and address issues and exercise appropriate judgment when executing tasks and resolving administrative issues, and proactively provide assistance and support whenever and wherever needed. You must be extremely customer focused, flexible, and resourceful to adapt to changing priorities and deadlines, able to complete tasks in a timely manner, and able to handle a variety of duties with composure, confidence, and minimum supervision.

We’re looking for team players with a professional, upbeat attitude who will be a positive and helpful presence in our workplace. The ability to fluently speak, read, write, and comprehend English and Spanish is preferred.

40 hours per week, Monday through Friday; a core work schedule will be established based on operational needs. This position could be filled at Level I, II, or III in the Administrative Technician class series, consistent with the relevant experience, qualifications, and certifications of the candidate. Starting salary is negotiable within the anticipated target hiring range at each level.

• Administrative Technician I - $48,000 - $54,000
• Administrative Technician II - $57,000 - $63,000
• Administrative Technician III - $66,000 - $72,000

We provide comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth opportunities, and excellent work/life balance.

• Assist customers at the front counter with permitting and licensing applications and renewals and passport applications; answer questions on policies and procedures; provide information on the permit process; respond to inquiries via phone, email, and written correspondence.
• Perform a wide variety of technical and administrative duties in support of Department functions and operations, including greeting and assisting the public, answering and screening a variety of telephone calls, record keeping, and report preparation, as well as other duties and responsibilities specific to the assigned job level.
• Calculate, collect, issue receipts for, and report on fees relating to various City permitting and licensing programs; process other incoming payments received.
• Collect, review, verify, and organize documents, records,…