Automotive Upgrade Specialist

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, and Richmond!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25+ locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Ford of Gaithersburg is looking for an Upgrade Specialist to join our team. As the Upgrade Specialist
, you will utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication, teamwork, customer service, and results focus.

• Assist the acquisitions team by scanning cars in the service lane, taking photos, and entering the vehicle information into our system.
• Leverage data mining tools (Automotive Mastermind, vAuto Reports, referrals from sales and service teams) to identify upgrade and acquisition opportunities
• Maintain consistent customer communication through calls, emails, and in-person interactions; schedule appraisals and ensure timely follow-up. Collaborate with the Used Car Manager to align acquisition efforts with inventory needs
• Manage vehicle sale inquiries by entering data into appraisal platforms (Accu Trade, vAuto), reviewing CARFAX and service records, confirming inspections, and ensuring appraisal accuracy
• Assist with pricing and finalizing appraisals. Participate in management meetings to review objectives, performance metrics, and improvement strategies.
• Deliver exceptional customer service with professionalism and attention to detail throughout the acquisition process, including handling purchase paperwork and resolving post-sale payments promptly

• Sales experience or experience in customer service such as retail, restaurant, call center setting, etc., is preferred but not required (sales training provided)
• Ability to learn data mining tools and software (eLeads experience a plus!)
• Strong customer service, organizational, relationship building, and time management skills
• Excellent verbal and written communication skills
• Outgoing personality with expertise in developing relationships
• Driven, competitive, and willing to work in a team environment
• Must be authorized to work in the USA
• Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
• Must have a valid driver's license. Can not be suspended

• Health, Vision, and Dental Insurance
• Start earning PTO on your 1st day of employment
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.