Associate Service Delivery Manager

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Requirements:

• Bachelor's degree in information technology management or related field, preferred
• 3+ years of progressive IT experience
• IT management and/or supervisory experience desired but not required
• Proven track record managing a diverse technology group in a fast‑paced and customer‑focused team environment
• Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role
• WORKING ENVIRONMENT:
  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel will be required to participate in events or meet with clients and are typically day trips in nature.

REASONABLE ACCOMMODATION:
It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://(Use the "Apply for this Job" box below). For questions on the job posting contact

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals
• Motivate clients to adopt design
  
  DATA infrastructure and IT offerings
• Analyze clients' environments and needs regularly to identify new sales opportunities
• Meet with clients regularly to ensure satisfaction with our services
• Establish and maintain key relationships with our clients
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs
• Ensure both the company and clients adhere to contract terms
• Plan and organize daily activities related to operations and customer service
• Coordinate and manage client equipment acquisition and scheduled maintenance
• Act as the client's authorized representative as needed for other technology vendors

• Communicate and elevate issues as needed with the senior leadership team
• Act as the point of contact for client concerns and elevate issues appropriately
• Identify and promote opportunities to improve our processes and service delivery
• Schedule client maintenance periods and downtime with the client…