Senior Director, MACS Services *PC

Position: Senior Director, MACS Services *PC 1515
Your Role

This position is primarily responsible for shaping and communicating the strategic vision and goals for the services teams to align with sales and marketing priorities while managing the MAC Services organization to ensure customer success and satisfaction.

Essential Duties and Responsibilities

• Oversee and have budget responsibility for the Instrument Service, Technical Support, and Applications teams.

• Develop and communicate KPIs for respective teams and business areas to measure utilization, effectiveness, customer satisfaction and to help guide decision-making

• Plan staffing based on relevant data sources related to sales forecasts, corporate initiatives, and customer satisfaction.

• Oversee recruiting and development of employees through the department to reflect our values of innovation, excellence and independence, especially as they relate to customer satisfaction, professionalism, and initiative.

• Work closely with the global services organization to align processes where appropriate, to share best practices and feedback, and contribute to global initiatives as a key stakeholder representing the North American leadership team.

• Maintain departmental understanding of, and adherence to business processes.

• Develop an understanding of industry best practices and benchmark company performance, seeking process and where appropriate systems improvements to meet or exceed standards of excellence.

• Participate in North American leadership meetings.

• Oversee the planning and execution of North American Service meetings in conjunction with National Sales Meetings, as well as other team or regional specific meetings
· Participate in Global Sales Meeting as well as other relevant global meetings pertaining to service, training, applications or support, as appropriate.

Requirements

• B.S. or B.A. degree from a four-year college or university; 10+ years' experience in sales and service programs, including at least 7 years' experience in sales management, in the life sciences tools industry.

• Minimum of 2 years' experience in additional commercial roles such as marketing, business development, or senior leadership as defined as managing managers.

• Must possess a valid driver’s license, evidence of insurance/ insurability, and ability to receive appropriate clearance to access restricted government accounts.

• Domestic Travel: 50%

• International Travel: 2-3 trips per year

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch.

The employee must occasionally lift and/or move up to 25 pounds. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment.

The hiring range for this position is expected to fall between $200,000 - $ 220,000/year, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to…