Branch Ambassador - Montgomery County; North Cluster

Overview

Full Time Branch Ambassador - Montgomery County (North Cluster)

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve and we seek outgoing, passionate people who want to be a part of this reimagined banking experience.

• Connect with customers in a friendly and engaging manner across technology challenges, conversations, and showcasing available services and products.
• Help determine personal and business financial needs and connect customers with experts to guide them toward their financial goals.
• Ensure compliance with audit, security policies and procedures in accordance with Bank policy and Federal regulations.
• Support customers across branch needs, including cash handling and service, with rotation based on customer needs.
• Improve the overall retail customer experience with fewer handoffs, positioning each Ambassador as an expert.
• Learn about Capital One products, services, and experiences to help guide customers toward appropriate solutions.
• Demonstrate digital savviness by educating customers on mobile and online channels and navigating branch devices.
• Collaborate with a team of banking professionals and inspire teammates.
• Research and answer customer inquiries to enhance retention and engagement using appropriate tools and channels.
• Travel between branches in the assigned local area to support the market as needed.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within one of these locations and reflects the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based on hours worked. (Salary details and locations provided in the original posting have been retained here for transparency in context.)

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on status and role. For details, please visit the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and regulations.

If you require an accommodation during the application process, please contact Capital One Recruiting at or Recruitin All information will be kept confidential and used only to provide needed accommodations.