Lead Customer Service Representative

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Job Summary:

Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you will provide technical process guidance to customer service teammates as a subject matter expert. The Lead Customer Service Representative will support the customer service team by being a point of escalation to help resolve customer/technicians' needs and issues and serve as a back-up to the Customer Service Manager.

Responsibilities:

* Coordinates service resources, dispatches and assigns team members to projects.

* Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

* Interacts and communicates with all Field Technicians to assign and dispatch.

* Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

* Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

* Generates work orders, quotes customers, creates purchase orders, and generates various reports.

Qualifications

* Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.

* Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

* Must be organized with the ability to multi-task and prioritize daily interruptions.

* Strong attention to detail and enjoy working in fast paced environment.

* Knowledge of Word, Excel, Outlook, and Windows.

* Flexibility to work overtime/weekends, as required.

* Familiarity with the refrigeration cycle

Base Pay Range: $52,500 to $70,500

This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.