Onsite Service Engineer *PC

Miltenyi Biotec Onsite Service Engineer

Miltenyi Biotec is seeking a highly skilled Onsite Service Engineer to serve as the dedicated technical representative at customer facilities. In this customer-facing role, you will act as Miltenyi's primary technical representative, supporting advanced instrumentation critical to cell therapy manufacturing, biomedical research, and GMP‑regulated environments—helping to advance therapies that directly impact patient lives.

This position is distinctly an engineering role, but you will work closely with our skilled technical teams, leveraging their expertise to ensure equipment remains fully operational, compliant, and optimized for performance. Together, you will form a seamless partnership, combining engineering insight and hands‑on technical skill to deliver exceptional service and support.

You will operate independently in a dynamic, high‑stakes environment, interfacing regularly with scientists, manufacturing professionals, and quality assurance teams to enable groundbreaking science and manufacturing excellence. This role blends strategic problem‑solving, project management, hands‑on engineering, and professional communication, overseeing the full equipment lifecycle—from installation and qualification to troubleshooting and preventive maintenance—with access to Miltenyi's robust internal engineering and technical network.

Success requires not only deep technical expertise but also the confidence, integrity, and professionalism to operate autonomously, make informed decisions in regulated environments, and build trusted, collaborative relationships with both our internal teams and customer stakeholders at the forefront of innovation.

• Act as the primary on‑site technical representative
  , serving as the face of Miltenyi Biotec at a critical customer location, and owning all aspects of service, support, and customer communication related to our instrumentation.
• Independently manage the installation, qualification, maintenance, and repair of complex biomedical equipment and software systems, ensuring compliance with GMP, GDP, and site‑specific protocols.
• Build and maintain strong professional relationships with customer stakeholders, including scientists, engineers, quality teams, and operations managers—communicating effectively and confidently with individuals at a high scientific and technical level.
• Troubleshoot and resolve complex, multi‑domain issues involving mechanical, electrical, software, and network components, escalating strategically when necessary while maintaining ownership of the case.
• Maintain rigorous and compliant documentation
  , including service reports, calibration records, inventory tracking, and change control logs, in accordance with regulatory and internal quality standards.
• Coordinate service requests and complaints within GMP environments, ensuring timely response, proper tag‑out procedures, and comprehensive follow‑through.
• Collaborate cross‑functionally with internal teams such as Technical Support, MSAT, Engineering, Quality Control, and Sales to ensure aligned and efficient service delivery.
• Operate with a high degree of autonomy
  , managing priorities and service demands independently, while leveraging the full support of Miltenyi Biotec's technical infrastructure and resources.
• Participate in ongoing training and professional development
  , staying current on Miltenyi product updates, regulatory changes, and industry best practices.
• Manage personal and on‑site inventory of spare parts and engineer consumables
  , auditing, ordering, receipt, storage, control, distribution, and consumption of spare part and engineer‑controlled consumable stocks at the site.

• Bachelor's degree in biomedical technology, electronics, mechatronics, or a related engineering field, and 5+ years of relevant experience supporting complex biomedical, analytical, or automation systems. Associate's degree in one of the above fields, or completion of an applicable Military Occupation Designation (MOS) or General Schedule (GS) rating of 5 or above, and 7+ years of experience in similar roles.
• Proven experience in customer…