Endpoint Engineer III, Day Shift, Information Technology

Support Center

If you are a current Adventist Health Care employee, please click this link to apply through your Workday account. Adventist Health Care seeks to hire an experienced Endpoint Engineer III for our Information Technology department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Endpoint Engineer III, you will:

• Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems;
Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio;
Packages and deploys operating system images and end user device software for automated deployment;
Perform system administration and updates as required, including anti-virus updates, operating system, software updates, and administration of Microsoft SCCM and Active Directory;
Function as technical escalation point for large scale or complex end-user problems;
Participate in 24/7 on-call rotation
Implementation and Transition:
Follow PMBOK principles, change/release management best practices, and effective communication for implementation and transition of endpoint and software implementations

• Follow PMBOK and ITIL principles to assist in the planning and design of endpoint and software implementations;
Assist with requirements data gathering and analysis as needed;
Assist with the development of technical reference architectures that illustrate the entire endpoint topology of a system or service including communication requirements and system dependencies;
Assess and communicate risks associated with endpoint and software related investments and purchases;
Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

• Schedule and participate in reviewing vendor solutions to address workflow requirements of endpoint devices and software;
Provide expertise to identify and translate business workflow into endpoint and software configuration requirements

Qualifications include:

• Expert understanding of Authentication and Authorization technology, including MS Active Directory

• Expert understanding of computer systems characteristics, features, and integration capabilities, and management of OS and application configurations using Group Policy Objects

• Expert knowledge of information systems, hardware platforms, enterprise software applications, and outsourced systems management

• Good understanding of IT project management principles and PMBOK best practices

• Mission-driven individual with strong values that align with the AHC mission

• Ability to work in a fast-paced, critical patient care-driven organization

• Customer Service oriented individual with strong oral and written communication skills who is exceptionally self-motivated and directed with a desire to learn and adapt to new technologies

• Must be able to think critically and present arguments in an articulate manner to both technical and non-technical audiences

• 5+ years of experience implementing and supporting MS Windows operating systems and software in an enterprise environment

• 5+ years supporting, packaging, and releasing COTS-based applications

• 3+ years of experience working in the healthcare industry is preferred

• 3+ years of experience working with clinical applications is preferred

• Network+ + or similar certification required

• A+ or similar certification required

• ITILv3 Foundations is preferred

• At least two additional Certifications in a relevant endpoint management technology such as MS Active Directory, Citrix, Microsoft Operating System,
• Apple or Android device management, MS Intune, scripting, etc

Work Schedule:

Day Shift

Pay Range:

$89,356.80 - $

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist Health…