Senior Cloud Services Project Manager

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Are you passionate about delivering exceptional service and solving complex challenges at the intersection of law and technology? As a Project Manager for Open Text’s Legal Tech team, you will lead client engagements from kickoff to billing, ensuring seamless execution and strategic outcomes. In this high-impact role, you will work with law firms, corporate legal departments, and review partners to bring clarity, precision, and excellence to every phase of the eDiscovery lifecycle.

This is a dynamic opportunity for someone who thrives in a fast-paced, deadline-driven environment, values client relationships, and enjoys collaborating across teams to make a real difference in the legal tech space.

• Lead strategic client engagements: act as the primary consultant for assigned matters, guiding projects from initial proposal through final invoicing while delivering outstanding service and value.
• Deliver client-centric solutions: consult with clients to understand goals, propose effective workflows, and proactively manage challenges. Build trust through responsiveness, insight, and consistency.
• Collaborate across teams: partner with internal departments, corporate legal teams, and law firms to align efforts, ensure quality, and meet case-specific objectives.
• Manage end-to-end discovery tasks: oversee technical workflows including data processing, user and case setup, and production execution to support client deadlines and goals.
• Contribute to team success: support unassigned or escalated projects when needed. Maintain thorough documentation of project activity, custom workflows, and client communications.
• Drive innovation and efficiency: identify opportunities for process improvements and implement technical or procedural solutions that enhance service quality and delivery speed.
• Maintain financial accountability: track and bill consulting time accurately. Ensure fee structures and estimates are clear at the outset and aligned throughout an engagement.

• You are highly organized and detail oriented. You have the ability to balance multiple complex projects without losing track of deliverables, deadlines, or dependencies.
• You are intellectually curious and thrive on solving complex problems with precision and creativity.
• You communicate clearly, whether you are guiding a client, coaching a team member, or breaking down technical concepts.
• You build trust quickly and foster strong relationships across departments and with clients.
• You stay cool under pressure and adapt quickly in fast-paced, evolving environments.
• You take initiative, follow through, and always aim to deliver exceptional results.
• Five or more years in eDiscovery, litigation support, or legal consulting roles, with a strong understanding of the litigation lifecycle, the EDRM, and TAR/CAL workflows.
• Bachelor’s degree from an accredited university; JD, MBA, or advanced degree a plus.
• Proven experience managing complex projects and delivering client-facing services in deadline-driven environments.
• Strong written and verbal…