Lead DISANet Systems Monitoring Center; DSMC) Administrator

Grow, innovate, and generate progress:
Harness your expertise to solve challenges and celebrate success!

JCS Solutions is seeking a Lead DISANet Systems Monitoring Center (DSMC) Administrator to support mission-critical Department of Defense network operations de, Maryland.

Ft. Meade, MD

Monday through Friday 3:00pm - 11pm

Secret

$78,000.00 - $

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using Solar Winds, Science Logic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier III engineering or other responsible technical teams.
• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established time frames.
• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution while maintaining accurate status and timeline information.
• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
• Correlate information across multiple monitoring platforms to provide a comprehensive view of network performance, service availability, infrastructure health, and end-user experience.
• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance metrics, and key operational indicators.
• Generate ad hoc, daily, weekly, and monthly reports utilizing Power BI, Service Now, Solar Winds, Science Logic, Aternity, and other approved data sources.
• Support onboarding and offboarding of network devices, services, and monitored assets within enterprise monitoring platforms.
• Identify monitoring coverage gaps, including devices, services, or systems that are not being monitored effectively, and coordinate corrective actions.
• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
• Prepare and deliver operational briefings and status updates to technical and executive leadership audiences.
• Support the configuration, integration, and enhancement of monitoring and reporting platforms to improve visibility and operational effectiveness.
• Maintain accurate and timely technical documentation in a fast-paced operational environment.

• Bachelor's degree and four (4) or more years of relevant experience.
• Additional years of directly related experience may be substituted in lieu of a degree.
• Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar enterprise monitoring environment.
• Experience using one or more enterprise monitoring platforms such as Solar Winds, Science Logic, Aternity, or comparable monitoring tools.
• Experience identifying, analyzing, and…