Senior ServiceNow Tester

• Location 4906 RANDY CT STE 100,Riverdale, MD, 20737,United States
• Base Pay $ - $ / Year
• Employee Type Exempt - FT
• Required Degree 4 Year Degree

• Phone

Grant Leading Technology is seeking a detail-oriented Senior Service Now Tester to support the testing, validation, maintenance, and enhancement of Service Now and Nuvolo solutions in a federal environment. The candidate will support the Federal Aviation Administration (FAA) FRAMES platform by developing and executing test plans, test cases, test scripts, validating business requirements, identifying and documenting defects, and verifying that application functionality, workflows, integrations, and data perform as expected.

This role will collaborate with developers, administrators, functional stakeholders, and project team members to support platform stability, quality assurance, and successful delivery of system enhancements and releases as GLT assumes increased responsibility for the FRAMES environment.

This position will be remote, and the hours are 8 am to 5 pm EST.

• Develop, document, and execute test plans, test scenarios, test cases, and test scripts for Service Now and Nuvolo applications supporting FAA FRAMES business requirements
• Plan, coordinate, and execute manual unit-level, functional, system integration (SIT), regression, volume/performance and end-to-end testing; support FAA-led User Acceptance Testing (UAT) to validate incident fixes or approved business & technical requirements, workflows, and acceptance criteria.
• Validate Service Now forms, fields, tables, views, notifications, reports, dashboards, workflows, and application configurations
• Test Service Now Flow Designer flows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other platform components to verify expected functionality
• Test Nuvolo FRAMES Real Property (RP) and Personal Property (PP) functionality; examples include asset creation, updates, transfers, disposal, inventory, data visibility, user roles, approvals, and reporting workflows, as applicable to approved requirements.
• Validate FRAMES upstream/downstream interfaces, including applicable asset discovery, inventory, financial, and DOT integrations; test data mappings, import sets, transform maps, scheduled jobs, interface failures, and exception handling.
• Perform source-to-target data validation, reconciliation, and negative testing to verify accuracy, completeness, integrity, and consistency of RP/PP records, including data supporting FRPC/FRPP reporting.
• Review functional requirements, user stories, and acceptance criteria to identify test conditions, expected results, dependencies, and potential risks
• Identify, document, classify, and track defects through resolution, including severity, priority, reproducible steps, expected/actual results, supporting evidence, and linkage to related FRAMES incidents, problems, or change requests and traceability to Requirements.
• Collaborate with FAA stakeholders, developers, administrators, and technical teams; perform retesting, verify corrective actions, confirm resolution and maintain defect status through closure.
• Execute regression testing following application enhancements, configuration changes, platform upgrades, patches, releases, and defect remediation
• Develop and maintain repeatable regression test scripts and, where feasible, leverage Service Now Automated Test Framework (ATF) or comparable tools to automate stable, high-value test scenarios.
• Execute pre-release regression testing, validate deployment readiness, and perform post-deployment testing; document test results, unresolved defects, risks, and recommended go/no-go status for review by the Service Now Administrator/Release Lead and FAA-authorized stakeholders.
• Maintain requirements-to-test traceability, establish risk-based test coverage, and ensure critical FRAMES workflows, integrations, role-based access, data changes, and previously reported defects are included in regression testing.
• Use Service Now SDLC capabilities and related project tools to support backlog management, sprint planning, test execution, defect tracking, and delivery documentation
• Participate in Agile/Scrum ceremonies, requirements reviews, sprint activities, and release planning to support quality throughout the software development lifecycle
• Prepare and maintain test plans, scripts, execution results, execution evidence, defect logs, and test summary reports documenting test…