Training Solution Consultant

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction.

We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.

This is a contractor / 1099 role supporting Tier 1 and Solution Teams / Some travel may be required for on-site working sessions.

- Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.

- Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.

- Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.

- Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

- Serve as a primary coordinator for site-specific user-support and refresher-training requests.

- Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.

- Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.

- Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.

- Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.

- Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.

- Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.

- Validate proficiency following interventions to confirm gaps have been addressed sufficiently.

- Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

- Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.

- Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.

- Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.

- Strong facilitation, presentation, communication, and…