Software Operations Support Engineer

Regular

Aero Vironment (AV) is seeking a technically skilled and customer-focused Software Operations Support Engineer to support the deployment, operation, maintenance, and troubleshooting of ARGUS, our advanced wireless Perimeter Intrusion Detection System (PIDS). ARGUS is deployed at customer facilities to provide reliable perimeter security and intrusion detection capabilities for critical infrastructure, defense, and commercial applications.

• Software Operations & Maintenance:
  Provide ongoing remote operational support for deployed ARGUS systems, including Linux-based servers, cloud-hosted infrastructure, databases, and application software. Monitor system health, investigate performance or availability issues, and perform preventive and corrective maintenance to ensure reliable system operation.
• Software Installation & Deployment:
  Install, configure, upgrade, and validate ARGUS software on new and existing customer systems. Perform software updates, patches, configuration changes, and migrations while minimizing disruption to customer operations and maintaining appropriate version and configuration control.
• Technical Troubleshooting & Issue Resolution:
  Diagnose and resolve issues involving Linux operating systems, application services, databases, network connectivity, software configuration, and custom applications developed in Java, Python, Bash, and other technologies. Analyze system logs, application logs, database behavior, and diagnostic information to identify root causes and implement corrective actions.
• Customer Technical Support:
  Serve as a technical point of contact for software-related operational issues at deployed customer sites. Respond to support requests, assess issue severity, communicate troubleshooting progress, and coordinate with customers, field service personnel, and internal engineering teams to resolve issues in accordance with contractual support commitments.
• System Administration & Security:
  Administer Linux-based systems, including user accounts, permissions, services, system resources, network configurations, and software dependencies. Support secure remote access, system hardening, security patching, backups, and recovery procedures in coordination with applicable cybersecurity requirements and policies.
• Database & Application Support:
  Investigate database connectivity, configuration, performance, and data integrity issues. Troubleshoot interactions between application services, databases, and cloud-based components, and perform appropriate database administration and maintenance activities.
• Engineering Collaboration & Continuous Improvement:
  Work closely with software developers and other engineering disciplines to investigate complex software defects, reproduce operational issues, identify root causes, and validate corrective actions. Recommend and implement improvements to deployment processes, diagnostic tools, monitoring capabilities, and support procedures.
• Documentation & Operational Readiness:
  Develop and maintain technical documentation, installation instructions, troubleshooting guides, maintenance procedures, system configuration records, and support knowledge bases. Document support activities, technical findings, corrective actions, and recurring issues to improve support efficiency and product reliability.

• We can only accept applicants that are US Citizens.
• Must be willing and able to obtain a security clearance if needed.

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related technical discipline, or equivalent relevant professional experience.
• 3+ years of professional experience in software technical support, Linux system administration, application operations, Dev Ops, systems engineering, or a closely related technical role.
• Strong hands-on exp