Property Manager

Overview

Under the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S) he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.

• Assists in the training of all property staff.
• Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.
• Maintains the office in a neat and clean condition.
• Evaluates staff performance, including the completion of annual performance reviews.
• Counsels underperforming staff, and provides critical feedback to improve performance.
• Prepares, approves, and submits timesheets and payroll adjustments.
• Assists the Regional Director in the selection of community staff, and assumes primary responsibility for preliminary interviewing.
• Has a working knowledge of all affordable regulatory forms and documents.
• Submits accurate and complete reports as specified on Residential One’s timetable.
• Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.
• Responsible for in-house file audits on a semi-annual basis.
• Ensures property filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.
• Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the property.
• Understands Boston Post software and the paperless workflow process to operate efficiently and accurately.
• Responsible for the preparation of the Reserve Funds Replacements (RFR).
• Site employees are required to be on property during working hours; no telework is permitted.
• Site employees are required to inspect units, both occupied and vacant.
• Other duties as assigned.

• Supervises all leasing activities.
• Creates goals for the community staff to maintain 100% occupancy through curb appeal, service, and retention strategies.
• Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan.
• Notifies residents in writing of all issues affecting their tenancy.
• Maintains vacancy information as required by Residential One, the owners, and monitoring agencies.
• Ensures move-in certifications are completed and sent to U.S. Housing in a timely manner; re-certifications are completed and sent to the compliance department 90 days before the effective re-certification date.
• Supervises and assists in maintaining a current and accurate waitlist.
• All certification corrections are completed and re-sent within 48-72 hours after notification of deficiencies.
• Oversees the re-certification process, and assists with 60/90/120-day notices, as needed.
• Increase letters must be sent 30 days in advance of the effective date, or as applicable for the jurisdiction.
• Screens and reviews all applications in a timely manner.
• Must be able to calculate income and assets in compliance with Residential One and industry standards.
• Prepare and pre-audit the first year investor lease-ups files, and make corrections as needed.
• Supervise, assist, and review lease orientations and signings; submit relevant documentation to the U.S. Housing for final approval.
• Stay current on the rules and guidelines of the affordable housing applicable to the community.
• Oversee property tours, show vacant units, and market property amenities.
• Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections) and complete process within 24 hours of action.
• Complete semi-annual apartment/townhome and quarterly exterior/interior inspections.
• Ensure correct set-asides, rent, and income limits are utilized.
• Supervise, assist, and review the certification process; ensure timely and accurate certifications for both annual and interim.
• Supervise and assist in preparing for inspections and audits.
• Remain current on and compliant with policies and laws affecting the marketing and leasing community.
• File court documents for eviction and attend scheduled court hearings.
• Responsible for accurate and…