Operations Manager

who... a staffing company provided pay range

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$85,000.00/yr - $/yr

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Who Staffing is looking for a General Manager for a fulltime, direct hire opportunity with our client in Gaithersburg, MD.

Assume a role of leadership and ultimate accountability for all aspects of day-to-day operations as well as long-term strategic plans.

• HR Functions
• Recruitment
• Identifying sources for new employees
• Developing and placing advertisements
• Establishing relationships with new employee sources (such as schools, networking, job placement organizations)
• Developing & implementing new employee referral programs
• Training coordination
• Orientation of new hires to work independently and within company structure
• Work with department managers on creating and implementing new hire training program.
• Work with department managers to set up and execute on in-season and off-season staff training
• Training programs should be revisited yearly and as needed.
• Work with department managers to schedule new hire training dates
• Coordinate resources needed for successful execution of all training programs
• Identify training which can improve employee performance and productivity
• Hiring/Firing
• Assist with identifying and hiring the appropriate person to fill a job vacancy>
• Conduct initial phone interview
• Conduct 1st face to face interview with appropriate manager
• Work with manager to identify job performance issues
• Have meeting with employee and manager to discuss issues and room for improvement (as appropriate)
• Document employee job performance issues with department manager
• Identifying personnel that are not meeting job performance expectations and terminating their positions
• Work with department managers on employee reviews
• Employee Relations
• Customer Service Management
• Quality assurance
• Supervise department personnel to ensure that customer and company expectations are being met
• Create a process for tracking customer service issues through resolution
• Resolve customer concerns and complaints in a timely and responsive manner
• Assuring the appropriate management team is managing customers’ concerns in a timely manner.
• Act as a resource to consumers for technical information
• Create a system that allows for transparency of projects between departments as it pertains to customers (service, reno, pc+, retail)
• Internal Infrastructure Management
• Develop and implement processes that are necessary as the organization evolves or situations arise
• Maintain communication within and between department(s)
• Assist in building structure and relations between departments to achieve cohesiveness.
• Keep department personnel up to date on company-wide and department-wide expectations, promotions, policy changes, procedures, staffing news and other relevant information
• Gather information from other departments to facilitate achievement of company-wide and department-wide goals
• Provide assistance to other departments
• Identify tasks that can be performed to assist department teams
• Drive business to all departments
• Monitoring/improving productivity
• Create a process for lead and proposal tracking
• Implement systems to improve or maintain productivity goals
• Act as a resource to department and company personnel regarding departmental questions
• Information Technology
• Be the technical resource for all staff.
  
  Provide Tier 1 Support
• Research technology resources that benefit the company
• Provide software/hardware/network training as needed
• Be the liaison between IT Professional and our client
• Analytics
• Gross Profit
• Gross Margin
• Other metrics as determined
• Customers
• Lost customer %
• Attrition
• Strategic Duties
• Implement programs and procedures that will facilitate the achievement of the company-wide Vision and Mission.
• Contributing to the development and implementation of company-wide vision
• Growth and operations planning
• Identifying future growth opportunities
• Developing and implementing plans to take advantage of opportunities
• Developing messages and promotions to drive sales within the…