Associate Manager, Research Operations

This position is responsible for implementing and managing operations related to new and future services and products developed within the research group. The incumbent will be responsible for assisting in the development and implementation of operational plans as well as managing teams to ensure the successful launch and sustainable operation of new assay services for research applications.

• Coordinate development and implementation of verification and validation plans for each new offering in collaboration with the quality assurance department.
• Coordinate scalable reagent production processes, and develop and implement reagent QC processes.
• Coordinate transfer of large scale reagent manufacturing to production teams as needed. Manage reagent inventory and ongoing reagent production for new assay service(s).
• Coordinate transfer of new assay protocols to testing teams. Ensure teams are properly trained on new protocols and implement process for proficiency testing.
• Work with marketing and strategic sales to produce marketing materials and proposals that support sales of new assay portfolio.
• Oversee/manage customer projects to ensure results are delivered on time, within budget, adhere to quality standards, and meet customer expectations.
• Collaborate with legal, customer service, procurement and sales teams on execution of service agreements.
• Manage work efforts of cross-functional project teams in order to deliver projects according to project and program plans.
• Identify project issues and proactively implement plans to resolve such issues and mitigate project impact.
• Determine resource needs and ensures allocated resources are aligned with forecasted work.
• Perform quality reviews of project deliverables for compliance to established practices and standards.
• Ensure smooth transition of project related methodologies to production and testing teams.
• Support research team in development of new services and products.
• Manage, train and coach operations team staff while motivating them to meet and exceed established metrics and goals.
• Specific duties will change over time depending upon departmental and project requirements.

• Bachelor’s degree in Science, Engineering, or equivalent work experience.
• Master’s degree or PhD is strongly preferred
• A minimum of four years of experience with immunoassay testing and/or development.
• A minimum of one year of supervisory experience.
• Project management certification or completion of a recognized project management curriculum or equivalent work experience desired but not required.
• Experience in a research or clinical-focused services organization desired.
• Experience in life science, GMP, government contracting or other regulated industry desired.

• Strong analytical background.
• Demonstrated understanding of the principles of immunoassays, their development, and their applicability in different research fields.
• Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines.
• Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results.
• Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.).
• Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain…