Support Coordinator

Base pay range

$55,000.00/yr - $60,000.00/yr

Job Summary

The Support Coordinator is responsible for a caseload of between 25-30 people supported by Opportunities, Inc., and is the main point of contact for all people assigned. This position is supervised by a Program Manager and handles the coordination of information related to day‑to‑day services with staff, people supported, CCSs, Community Providers, and any other team members for people supported. This position is responsible for the process of creating robust Person‑Centered Plans (PCP) for people on the caseload.

This includes ensuring that PCPs remain in compliance with State requirements and regularly communicating with team members regarding the strengths, needs, preferences, and desires of people in services. The Support Coordinator is expected to be knowledgeable regarding services offered through the Community Pathways Waiver and the Community Supports Waiver, particularly those services offered by Opportunities, Inc. This position is also responsible for the general coordination of services, ensuring that current PCP goals are known and implemented by Direct Support Staff, and that any additional items related to service needs are communicated with needed support staff.

Office Location

Hybrid Gaithersburg

FLSA Classification

Exempt

Salary

$60,000 annually

Community Engagement and Employment Services Coordination

• Act as the primary point of contact for people in services or parents, coordinators of Community Services, other Provider Agencies, etc. or assigned people supported by Opportunities, Inc.
• Collaborate with Employment Specialists to review information related to people served to build an employment profile that focuses on how best to help achieve employment outcomes.
• Assist people in Opportunities, Inc.'s services with applying for jobs and following up with employers, as needed to support Employment Specialists. Provide coverage, as necessary, for the absence of Community Supports Professionals at any given time, while still maintaining and prioritizing regular duties. This includes the need to promote any transportation services needed for programming.
• Communicate and coordinate with Employment Specialists to share pertinent information that ensures all needs related to employment are addressed, including Job development, on‑site support, off‑site support, follow‑along support, etc.

General Service Coordination

• Complete quarterly reviews of progress on goals for each person receiving Services.
• Complete all required documentation, including progress notes, attendance information, employment forms, etc. Ensure that all information entered into iCM is up to date for all people on the assignment list.
• As needed, attend all required meetings for people in services that focus on Discovery‑related items. Person‑Centered Plan development, review of services, employment plan developments, etc.
• Ensure that the staff providing direct support are trained on the Person‑Centered Plan or those in services.
• Coordinate and participate in the process of discovering person‑related needs, including, but not limited to, AOLs, employment, advocacy, etc.
• Ensure all individuals are served in accordance with approved funding. Review utilization of units for services to ensure that people are using the allocated funding provided to them, and report issues with this to the Director when appropriate.
• Attend and actively participate in any required team meetings.
• Assist in the development of schedules for direct support staff where services focus on meaningful activities that promote skill‑building and goal achievement.
• Keep current records of people supported in iCareManager, regularly updating demographic and contact information as well as support needs, goals, and PCP tracking.
• Manage transportation authorization and spending for people who need support through transportation services.
• Advocate for the person's rights and choices, and preferences within the service system and broader community, following the philosophy of "Nothing about me without me."
• Complete and pass all required DDA and Agency training(s) and remain current with all renewable…